QEEQ CAR RENTAL REVIEWS

Average

Very satisfied

The service attitude was excellent.

The overall car rental experience was excellent! Pickup and return were convenient, and the car rented this time was new, in great condition, clean, and tidy.

Satisfactory

The organization is quite good, but the wait time at the airport to get to the rental station was a bit long.

Very satisfied

Very satisfied.

Highly satisfied

Use it frequently, works smoothly.

Very satisfied.

Satisfied

The accident claim process is too inconvenient.

Satisfied. The car was not fully fueled at pickup, and I forgot to mention it at the time. However, the rental company had photo records upon return and refunded part of the fuel cost.

The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.

Satisfied.

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

Since Budget has merged with AVIS, I'll address both in my feedback. First segment of the trip: I rented a car in Dallas and returned it in Houston with Budget, booking a Ford Edge, a midsize SUV, through Zuzuche. However, the staff gave me a Honda compact car instead, which was incredibly frustrating. After communicating with the staff, I swapped for the originally booked Ford Edge, as shown in the pictures provided. So, the store actually had the Ford Edge available but didn’t give it to me right away. One key issue to note is that due to the time difference, Zuzuche’s customer service was unavailable when I tried to report the issue. Even when they responded later during business hours, it was meaningless by then. Second segment of the trip: I rented a car in Los Angeles through AVIS. Upon arrival, I waited nearly 40 minutes for vehicle coordination. In the past, if the reserved model wasn’t available, they would upgrade free of charge; now, you're lucky if they don't downgrade you. During the return, they charged me for roadside assistance insurance, miscellaneous fees, and fuel costs—around 70 dollars. Although I refueled the car completely, I unfortunately lost the receipt, and the credit card charge's posting date was after the payment date, hence unusable for filing a dispute. Imagine if all tourists went through this—they could refund the ones who successfully disputed and profit from those who didn’t keep their fuel receipts. This could amount to considerable earnings for them. In summary, think carefully before choosing these two rental car companies, as this likely stems from management-level policies.

Very satisfied.

Very satisfied!