They exceeded my expectations and more, they were accommodating and very friendly. And also reasonable and patience. I will go back to their business again when I come back.
Car was lovely small queue at the desk dealt with professionally and quickly with no pressure to take any extras but had to wait for half an hour to get the keys as cars were still being valeted whilst you were waiting a little bit frustrated by this as after a long flight we just wanted to get to the hotel
About QEEQ:10.0/10
Superb service with no problem except could not use the pre arrival check in service so had to go through the whole process at the desk
Polite,easy ,simple , relaxing , no aggressive sales pitch , wonderful, made part of the holiday a dream
About QEEQ:10.0/10
Got the best deal , kept promises, went beyond with help regarding disability help , A company you can depend on for a quick response, will always book with them in the future. Made the holiday easier and enjoyable
Counter staff in San Jose were kind, fast, and courteous.
About QEEQ:10.0/10
I realized that I booked the car for a day earlier than I needed. I phoned customer service the morning I was due to pick up the car, explained my mistake, and was able to cancel the original reservation and have a new reservation ready for the following day, at no charge. In fact, the cost for the same car was a few dollars less. Win-win!
The car I was given was a Nissan Altima. The body had a few more dings and dents than I'm used to see on a rental car. What I did not like about this particular car was that it did not have Android Auto and I was unable to use electronic maps. Other than that, the car was nice and comfortable.
Car exceeded my expectations . Less than 10,000 miles on car and in great condition. Drove great. Easy to find shuttle and only waited about 10 minutes. Was able to walk right up to counter. Had sufficient / multiple employees to help at check in. Drop off was seamless as well. Very easy.
A small thing – I couldn't find the control for the petrol tank door. The staff member at the petrol station found it for me. During the journey, I turned the radio on. Then I decided I didn't want it after all. But there was no way I could find to turn it off. Also I didn't see any cruise control. I see this as essential for country driving.
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