Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.
The main issue is that the car model didn’t match the reservation. It was an old, unidentified car in poor condition, completely inconsistent with the booked model.
Terrible company, they forced me to buy some package and pushed me to purchase insurance by claiming my authorization was insufficient. Communicating with them was useless. If I hadn't been in a rush, I wouldn't have rented it. The car they provided also had scratches and dents.
When picking up the car, the staff, a foreign lady, seemed disdainful and said she wouldn't accept the international driver's license translation provided by Zuzuche, insisting on a notarized document instead. Eventually, she reluctantly agreed. While the customer before me, another foreigner, received enthusiastic explanations about how to return the car and avoid restricted areas, she didn’t mention any of this to me. I rented a Mercedes A but was given a small Opel instead.
Before going, I checked Google Maps and saw low ratings, which made me feel uneasy. However, everything went smoothly from car pick-up to the car exchange. Apart from being offered optional insurance at the store for 40 euros per day—which they didn't push further after I declined—everything else was great.
I was very satisfied with the entire rental process this time. It's much better than the previous experience with Hertz, which randomly charged extra fees. The car return process was also promptly inspected in person!
The upselling was a bit excessive. They recommended this BMW electric car to us for 30 euros per day. We rented it for 3 days and didn't need to recharge it. The car rental staff assured us that we didn’t need to return it fully charged and that parking outside was free. It had a range of over 360 kilometers at pickup, and we returned it with over 200 kilometers of range remaining.
There was no queue when picking up the car, but since I bought insurance through Zuzuche, a deposit of 500 euros was held during pickup. Fortunately, it was refunded to my card two days after returning the car. The car interior wasn't very clean and seemed to lack proper cleaning.
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