ITALY CAR RENTAL REVIEWS

Overall pretty happy with the rental. The only downside is that the pickup location is a bit far from Florence. Some drivers in Tuscany go really fast, so you really need to stay alert and keep your distance.

Everything was excellent

We ran into a problem with the car halfway through the trip, but it was fixed really quickly!

The staff in Milan were really straightforward and honest, no shady tricks at all. Since I’d already bought insurance back home, they didn’t try to upsell me on any extra coverage at the counter. Just a heads-up: before you return the car, make sure you fill the tank completely, take a photo of the dashboard, and keep a photo of your fuel receipt. If you don’t refuel yourself, the rental company might hit you with random refueling charges.

We paid for full coverage at the rental shop, which actually cost more than the car rental itself. They gave us a new Kia, and thanks to the full coverage, returning the car was really quick—they only checked if the tank was full.

We had to change our drop-off location at the last minute and paid an extra 150 euros. Overall the whole process was smooth. Because we changed the return point, they checked the car really thoroughly, but luckily I’d taken photos of the car’s condition beforehand, so everything was cleared up quickly.

Really smooth overall, no complaints at all.

Super satisfied.

Loved the store, and the car was in great condition. We managed to fit four 26-inch suitcases plus several backpacks—this Skoda wagon’s trunk is seriously spacious, and the fuel consumption was pretty low too.

Pretty good experience. The staff were really professional, no upselling at all. They just handed me the keys and I was on my way—saved a lot of time.

They gave us a free upgrade, but the car itself wasn’t great to drive, and because it was a bigger model, parking garages in Palermo ended up costing more.

Local Italian rental company. You absolutely need your Chinese license, the little white booklet, plus notarization and Hague certification before you can pick up the car. The front desk staff speak English. They tried to upsell no-full-tank return and towing services, but I didn’t take any of that. Just took the paperwork, walked out of the train station, and picked up the car at the dedicated parking lot next door.

The pickup office usually closes for lunch from 1pm to 3pm, and we were about 10 minutes late, but they still waited for us. In the end they even upgraded us to a same-class car in much better condition, with only around 7,000 km on it.

Pickup was easy, drop-off was super quick, overall a pretty smooth experience.

Pretty good overall.

Super smooth and efficient, and you can tell they’re well-regarded—lots of locals rent here too. The only downside is the deposit is a bit high.

Pretty good overall.

I booked a manual but they upsold me to an automatic at pickup.

Pretty good overall.