ITALY CAR RENTAL REVIEWS

Pretty good overall.

QEEQ’s customer service was really prompt and pretty attentive.

Overall pretty satisfied.

The whole process was really quick and hassle‑free.

We went really early so there was no line at all.
The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.

Their English was excellent and they were really polite.

Great service and very smooth pickup. They did try to upsell some insurance at the counter, but once I told them I’d already bought full coverage on QEEQ, they stopped pushing it. Car inspection at drop-off was quick and efficient.

Really good overall.

It was probably because it was still early and there weren’t many people, so there was no line at all. As soon as I walked up to the counter, the staff had clearly already pulled up my booking, called me by my name, and even had all the paperwork printed and ready.

Pick-up and drop-off were both really smooth and convenient, and there were no hidden charges at all. After landing I got a text asking me to complete an online check-in form, and once that was done the paperwork at the counter went super fast. The car was in decent condition too — not brand new, but clearly well maintained.

The staff were incredibly friendly and helpful!

Front desk staff were super welcoming, pickup and return were easy, and they even upgraded me to a nicer SUV for free.

Super easy rental process and the car was very simple to drive—though next time I’ll definitely go for an automatic.

When picking up the car, the staff wouldn’t accept the QEEQ booklet as a valid license. In the end, they only released the car after I showed a notarized document with a Hague Apostille. Everything else was fine, but if you’re booking with this company, make sure your documents will actually be accepted at pickup.

I'll definitely book with them again next time.

They didn’t try to upsell any extra insurance, which I really appreciated.

They didn’t push any extra insurance at all, but for peace of mind I still asked about it at the counter and ended up taking their full coverage for about €300. Not sure if it’s because I bought the insurance, but they “upgraded” my car (though personally I felt it was actually a downgrade). When I returned the car, the highway to Milan was jammed and I ended up more than an hour late. They didn’t charge any extra fees, didn’t even inspect the car – I just handed over the keys and that was it. (Maybe that was also covered by the insurance.)

Had to wait a bit but it was totally fine – the two guys in front of me from Pakistan were just taking ages, it wasn’t the counter staff’s fault.

they are the best company i rented with them multiple times most importantly they will reach you on whatsapp for signing the contract online checkin and if needed any help they will provide you

my trust with qeeq is getting better day by day