ITALY CAR RENTAL REVIEWS

Great! The car is in good condition, with 9,782 kilometers, and I got an actual Nissan JUKE!

The car provided was an Opel Corsa, which was very fuel-efficient. There were significant scratches on the front and rear doors on the right side, but they did not affect functionality. The counter staff was extremely friendly and patient, providing detailed instructions. After being given the car key, I went to the parking lot to find the car myself. One issue worth mentioning is that the car condition report noted damage on the front and rear doors on the right side when I picked it up. As I was alone, I didn't check the wheels carefully. Fortunately, the video I recorded captured two large scratches on the two rims (why hadn't the rental company identified this earlier?). When returning the car, the staff requested proof of the wheel condition at the time of pickup. Luckily, I had the video evidence, so no compensation was needed. For vehicles with existing damage, make sure to inspect more carefully and take photos of every part as documentation.

The location was easy to find, everything went smoothly.

We booked a Skoda Octavia, but ended up picking up a local station wagon whose name we couldn't identify.

Very satisfied in all aspects! The process was smooth.

The counter for processing car rental procedures is very efficient. The pickup is on the 4th floor, and the staff provided a detailed sheet marking all existing scratches on the car. The return process was also very efficient; the staff took a quick look and some photos to complete the inspection. Initially, I was worried they might nitpick, as reconfirming all pre-existing scratches could take some time, but this did not happen. I highly recommend this car rental company.

We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

On the day of pickup, the computer system was down, leaving only one terminal operational. Waited in line for over an hour, but the service attitude was good. It was not a human error, so it's acceptable.

Very good and convenient.

Purchased full insurance offline, handed over the car keys and left. Very hassle-free.

The vehicle was in great condition, clean and tidy, equipped with a 360-degree camera, and the return process was very convenient.

Very nice and fast.

The rental company is large and easy to find near the airport. Both pickup and drop-off are quick, and payment with a regular Visa card works smoothly.

The pickup and drop-off process was very smooth.

The process was handled quite quickly.

Very satisfied.

Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.

This car rental company is my top choice; their customer service is excellent.

Very satisfying

Excellent, I've rented multiple times. The store is easy to find. However, the car pick-up at Bergamo is a bit inconvenient as you need to take a shuttle bus for a short distance. Malpensa is much more convenient.