It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.
Everything went really smoothly with this rental. The branch is outside the airport, so once you land you just wait at the designated spot and they pick you up. I booked the cheapest Polo but they gave us a BYD ATTO 2 DM-i instead, a compact SUV that was super easy to drive and nicely equipped. We drove through the Dolomites and the mountain areas in Austria with no issues at all. On site we only had to pay a €96 cross-border fee, no other hidden charges. We’ve already returned the car; there’s a €950 deposit pending and we’re just not sure how long it will take to get it back.
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