MILAN CAR RENTAL REVIEWS

Car was pretty new, whole process was quick and smooth.

The car was pretty new and really smooth to drive. Huge shoutout to the staff member who did the final check for us at Termini. When he saw the scratch on the rim from hitting the curb and just waved it off like it was nothing, he instantly became the most handsome man in all of Italy in my eyes. We didn’t get our full deposit back in the end though, probably because we returned the car late and the fuel was still about 100 km short of a full tank.

Pretty good overall, no hard selling or sneaky upsell tricks.

Pickup and return were both super easy. The location near Milan Central Station is convenient, and I got a nearly brand‑new car with only about 5,000 km on it. The car was in great condition and the whole experience was smooth with no issues at all.

The staff in Milan were really straightforward and honest, no shady tricks at all. Since I’d already bought insurance back home, they didn’t try to upsell me on any extra coverage at the counter. Just a heads-up: before you return the car, make sure you fill the tank completely, take a photo of the dashboard, and keep a photo of your fuel receipt. If you don’t refuel yourself, the rental company might hit you with random refueling charges.

Small local rental company – if you’re hoping for a free upgrade, this isn’t the place, their lot only has cars in the same class. We booked a Tiguan (or similar) and even though there were several Tiguans still in the lot, they gave us a Hyundai Tucson instead, so I seriously doubt they pay attention to the exact model on the booking. That said, the car itself was almost brand new, a 2025 model with ACC, lane-keeping and other features, so it was great to drive on the highway. Before returning the car we spent €5 at a self-service wash just to rinse off the exterior, and even though we didn’t fill the tank all the way until it clicked, it was at about 92% and they still refunded the fuel deposit without any issues.

We had to change our drop-off location at the last minute and paid an extra 150 euros. Overall the whole process was smooth. Because we changed the return point, they checked the car really thoroughly, but luckily I’d taken photos of the car’s condition beforehand, so everything was cleared up quickly.

Super satisfied.

Staff were really friendly and helpful, returning the car was easy even though there were quite a lot of people in line.

Very satisfied

Very professional and trustworthy.

Service was great, picking up and returning the car was super smooth and efficient.

Everything was great overall. The staff did try to upsell their full insurance, but once I politely declined, there were no issues at all. Just remember to follow the QEEQ inspection steps carefully when picking up the car and keep a good record.

Pickup was easy, drop-off was super quick, overall a pretty smooth experience.

Great service

It was okay overall, just not the car model I really wanted.

Pretty good overall.

I booked a manual but they upsold me to an automatic at pickup.

Pretty good overall.