CAR RENTAL REVIEWS ON EUROPCAR IN MILAN

The car was handed over promptly as scheduled.

The rental company provided a Mazda CX60 Hybrid. Although I wasn’t familiar with the model and noticed the trunk was dented upon pickup, the company assured us that having full insurance meant we didn't need to worry about it. To be cautious, we still took videos and photos from all angles as records.

The process of picking up and returning the car was very convenient.

QEEQ’s customer service was really prompt and pretty attentive.

The staff were alright, different people have different attitudes. Overall, not bad.

Upgraded to a 308 GT when renting the car, which had less than 10,000 kilometers on it and was in great condition. For peace of mind, I purchased full insurance from the rental company. Returning the car was quick and hassle-free with no unexpected charges.

There were quite a lot of people during peak hours when picking up the car, but overall everything was orderly. Returning the car was very quick; they just checked the fuel charges and whether there were any damages. After signing, it was done. The expected deposit of 500 will be refunded around 7 days. I was upgraded to a larger car, but honestly, the roads in Italy, especially in the mountains and along the coast, are very narrow. A compact car feels more convenient in such situations! Recommended.

This is probably the best car rental brand at Milan Airport.

We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

Great service.

Service was great and really professional.

The staff initially provided a manual Skoda, but after communication, they upgraded it to a Romeo. The car was great to drive, no hidden fees, and Europcar is very reliable for overseas car rentals. The deposit of 100 euros was refunded the next day.

Perhaps because it was early, there was no queue, and the staff's attitude was good.

We were renting a car to go skiing, so we proactively asked for snow tires just in case. After some bargaining, the price dropped from €70 a day to €36 a day. The full deposit was refunded two days after we returned the car.

The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.

Overall satisfied. There was no Q5 available at the store, so they replaced it with an A5 but charged an extra fee.

Pickup and return were very convenient. I purchased full insurance, so there were no worries when returning the car—just left the keys and walked away. However, the hybrid CX60 was extremely hard to drive without electricity. Also, the left front tire was underinflated when picking up the car, and I couldn't locate the puncture on-site. The store staff fully inflated it, and I drove off. Two days later, the pressure dropped to 1 bar, and I quickly found a roadside repair shop. Turns out, there was a nail in the tire from the start. I had to pay 30 euros for the tire repair myself.

I originally booked a VW T-Cross, but they upgraded me to a Ford wagon, and I was really happy with the car’s condition.

Great service

It was okay overall, just not the car model I really wanted.