CAR RENTAL REVIEWS ON OK MOBILITY IN MILAN

Overall service was good, and there was no forced consumption.

The counter lady asked us to buy the car insurance. She changed another car for us when we refused to buy the insurance from the counter.

Good

Low efficiency in Europe, the vehicle's windows were not properly cleaned, posing safety risks.

Very good, any issues were promptly resolved.

OK.Mobility is trustworthy and highly recommended.

The pickup and drop-off process was reasonably quick, but the store front was a bit small. The signage could be more prominent.

Very satisfied. Andrea was very helpful. Awesome service!

Great service attitude.

The pickup location is relatively easy to find following the store's directions, although it's a bit far. The staff clearly asked if I wanted to add full insurance. Unlike some employees at Europcar who lack credibility.

When picking up the car, the staff wouldn’t accept the QEEQ booklet as a valid license. In the end, they only released the car after I showed a notarized document with a Hague Apostille. Everything else was fine, but if you’re booking with this company, make sure your documents will actually be accepted at pickup.

Very happy. They gave us an upgrade and there were no problems with the drop off.

They didn’t push any extra insurance at all, but for peace of mind I still asked about it at the counter and ended up taking their full coverage for about €300. Not sure if it’s because I bought the insurance, but they “upgraded” my car (though personally I felt it was actually a downgrade). When I returned the car, the highway to Milan was jammed and I ended up more than an hour late. They didn’t charge any extra fees, didn’t even inspect the car – I just handed over the keys and that was it. (Maybe that was also covered by the insurance.)

Booking early through CALL helped secure comprehensive insurance at an excellent price.