MILAN MALPENSA AIRPORT CAR RENTAL REVIEWS

Pretty good

The car was pretty new and really smooth to drive. Huge shoutout to the staff member who did the final check for us at Termini. When he saw the scratch on the rim from hitting the curb and just waved it off like it was nothing, he instantly became the most handsome man in all of Italy in my eyes. We didn’t get our full deposit back in the end though, probably because we returned the car late and the fuel was still about 100 km short of a full tank.

The staff in Milan were really straightforward and honest, no shady tricks at all. Since I’d already bought insurance back home, they didn’t try to upsell me on any extra coverage at the counter. Just a heads-up: before you return the car, make sure you fill the tank completely, take a photo of the dashboard, and keep a photo of your fuel receipt. If you don’t refuel yourself, the rental company might hit you with random refueling charges.

Small local rental company – if you’re hoping for a free upgrade, this isn’t the place, their lot only has cars in the same class. We booked a Tiguan (or similar) and even though there were several Tiguans still in the lot, they gave us a Hyundai Tucson instead, so I seriously doubt they pay attention to the exact model on the booking. That said, the car itself was almost brand new, a 2025 model with ACC, lane-keeping and other features, so it was great to drive on the highway. Before returning the car we spent €5 at a self-service wash just to rinse off the exterior, and even though we didn’t fill the tank all the way until it clicked, it was at about 92% and they still refunded the fuel deposit without any issues.

Extremely satisfied with the service.

Super satisfied.

Great service.

Staff were really friendly and helpful, returning the car was easy even though there were quite a lot of people in line.

Very satisfied

Pretty good overall.

Service was great, picking up and returning the car was super smooth and efficient.

Really good overall – pickup was easy and the car was clean and comfortable.

Really good overall.

The staff were really patient and even took me out to the parking lot to show me the cars they recommended, just to make sure I picked something that actually fit my needs.

Pickup was easy, drop-off was super quick, overall a pretty smooth experience.

It was okay overall, just not the car model I really wanted.

Pretty good overall.

Pretty good overall.