MILAN MALPENSA AIRPORT CAR RENTAL REVIEWS

I picked the fast-track pickup option and didn’t have to queue at all.

I really like this company. They come across as very professional and careful, the cars are all in excellent condition, and they handle any issues really well.

I told them I needed a roomy car. At first they gave me an Alfa Romeo, but then they thought it over and switched me to a more spacious Kona. Really appreciated that.

Very satisfied

Super convenient to use from start to finish.

Honestly pretty good—lots of locals go with them and the value for money is great.

Super satisfied with the whole experience.

The location was really easy to find.

It’s been less than a week since we returned the car and so far there haven’t been any hidden charges, which is a relief. Just a heads-up: when you land in Milan, leave plenty of extra time. Our booking was for 3:00 p.m., but we spent almost 3 hours queuing at immigration, so we arrived to pick up the car 2 hours late. They then told us we had to pay an extra €162 to switch to another vehicle.

Got to the pickup location early but they wouldn’t let me take the car in advance, even though I’d already chosen the earliest pickup slot for that branch. No idea why they had cars at the airport but still wouldn’t release one before my time. Ended up sitting there for about an hour before I finally got the car. That said, the staff were actually really nice – no hard selling, no hidden fees. When returning the car, I had to park in a parking garage and it was already after closing time, so the key drop box was pretty hard to find. I had to ask people in a local supermarket and staff from other rental companies before I figured out where to leave the car and keys, but once I got there the return itself was quick and hassle-free.

Around 1pm I realized I’d left the key in the car and it had locked itself. I messaged QEEQ to help coordinate, and also called Avis to arrange a tow truck. The tow truck came around 4:30, and by 5:30 we were at the Avis service center. It was a Friday and they were technically already off work by the time we arrived, but they still helped us unlock the car and sort everything out. We didn’t get out of there until after 6, so it definitely took longer than I expected for something you’d hope to fix within the same day. Lesson learned: when renting a car abroad, always keep the key on you—never leave it in the car!

Pretty good overall.

We were renting a car to go skiing, so we proactively asked for snow tires just in case. After some bargaining, the price dropped from €70 a day to €36 a day. The full deposit was refunded two days after we returned the car.

Not bad overall. They tried to sell me their own insurance, but once I told them I’d already bought coverage back home, they didn’t push it and just let it go.

Really good overall.

After they checked my booking details, the staff just briefly asked if I wanted any extra insurance, no hard selling at all. Then they handed me the keys and the pickup slip, explained the basics, and the whole process took barely ten minutes.

This was awesome! I got a BYD hybrid and a full tank took me about 1,200 km. With gas prices skyrocketing these days, that’s a total lifesaver!

Staff were really friendly and it was super easy to find.

Pretty good, pick-up was really quick.