CAR RENTAL REVIEWS ON HERTZ AT MILAN MALPENSA AIRPORT, MXP

Very convenient

Average, but I still recommend AVIS.

Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.

Satisfactory

Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.

Satisfied. They promote insurance but don’t enforce it, just mention it.

Smooth process.

Satisfied

Dissatisfied, forced consumption, completely untrustworthy

Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.

Quite satisfied

Satisfied

Pretty good

Satisfied

Incorrect address

Very satisfied.

Friendly service with detailed explanations.

The service was enthusiastic and the explanation was detailed.

Great vehicle condition!

Satisfied