CAR RENTAL REVIEWS ON EUROPCAR AT MILAN MALPENSA AIRPORT, MXP

The staff at this store are very efficient and focused throughout the process. Not bad.

It's okay.

予想以上に良いグレードの車を受け取った。スタッフの対応も受け取り、返却ともスムーズで速かった。

予約プラットフォームは相変わらず使いやすく、車両や条件の比較も容易である。今回は、レンタカー会社を絞って検索したがそうした機能も使いやすいと感じた。

Good

Very professional and smooth!

Very satisfied

Satisfied

This was my first time renting a car abroad, and the overall process was simple and smooth. Thumbs up!

We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

Overall good.

The staff's attitude was average, but the process was very quick.

Friendly service, clear explanations, no hard-selling.

Sharing a photo of the real luggage compartment of the Peugeot 5008 that I couldn't find anywhere online. It fits two 28-inch suitcases and one 24-inch suitcase, but barely. The Peugeot 5008 is as bad as Xiaomi—very cramped. Space is really limited.

Thumbs up for Milan Airport Europcar! The process was simple and efficient. Although I prepared thoroughly and was cautious, there was actually no need for extra measures. At the branch, you first get a number at the self-service kiosk and wait for your turn (no need to stand in line). When called, just present Europcar's official booking number (turns out you only need Europcar's number, not the booking platform's number). Since we purchased the full insurance from Europcar in advance—which is the highest level of coverage—the process was streamlined. For example, the car company only charged a €100 deposit pre-authorization (according to Europcar's terms, full insurance only requires €100 deposit; I had printed this detail out but didn’t need to show it). They directly handed over the car keys and let you pick up the car from the garage, skipping the vehicle inspection process (though I still took a video of the car just in case, but it ended up being unnecessary). In the garage, a staff member saw I had the car keys and told me I could simply drive away. The vehicle damage was already clearly documented in my agreement, and my insurance covered any possible damages without requiring compensation from me. I asked, 'So easy?' and he replied, 'Yes.' Indeed, everything was very easy. I drove off with the car, and navigation apps like AutoNavi worked perfectly well in Europe. Returning the car was self-service; just park in the designated return area and drop the keys into the return box. It was much more straightforward compared to rental companies in China. When driving to Switzerland, as a highway pass was needed, we bought one and stuck it to the car window. Future renters of this car will get to use it for free. Within 24 hours, I received the Europcar bill, which only charged €40+ for taxes. The rental experience ended smoothly. Starting from Milan, we visited France, Switzerland, and finally returned to Italy. It was a very pleasant car rental experience—absolutely Nice!

Very good and satisfactory. I’m a repeat customer. Sometimes the prices are slightly higher than other companies, but the vehicle quality is reliable. When it's busy, the staff works quickly, but if you have questions they're unsure about, they often recommend sending an email instead, as they cannot provide answers on site.

Pretty good.

Tuve un percance de seguridad y no tienen vehículos disponibles.

Es muy complicado llamar a atención a clientes cuando es una emergencia.

The trunk space is large, perfect for 4 people with 4 standard 28-inch suitcases.