I didn’t bring a translated copy, so it took quite a while to communicate with the staff, but they were patient and we got everything sorted out in the end, thanks.
The whole experience was super smooth from start to finish, and both the pickup and drop-off locations were really easy to find. The trunk was also nice and spacious—easily fit at least three 28-inch suitcases.
The car was in great shape, only a bit over 20,000 km on it. Picking up in one city and returning in another was super smooth from start to finish. It’s a big, well-known rental company, so you can book with confidence.
Super easy pickup, everything was done really efficiently, no hard sell on extra insurance, and the car itself was in great shape—only about 30,000 km so it felt pretty new.
They downgraded the car I booked, but to be fair the price for a compact was pretty cheap. In the past they were always out of cars and only offered paid upgrades, so this was a bit of a change.
The pickup location is a bit far from the airport, which isn’t very convenient if you’re hauling several large suitcases. Other than that, everything else was fine.
Big, well-known European chain, so you don’t really need to worry about getting scammed. Of course they’ll try to upsell you, just stay rational with your spending.
At Catania Airport the rental area is easy enough to reach – if you arrive by train there’s a free shuttle, and even walking with suitcases is only about 200 meters. The location is big, with several brands all together. After the paperwork, though, there was no staff at the pickup area to walk us through the car – you just get in and drive off. Pay close attention to the fuel level: ours wasn’t completely full but we didn’t notice, so we filled it up on return and wondered why fuel cost so much for just a two‑day rental. Only then did we realize the tank wasn’t full at pickup, and we basically lost around 20€. Totally our fault for not checking the mileage and fuel carefully, so be careful about that. The car itself was a very new Škoda with good space and it was nice and easy to drive.
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