EUROPCAR CAR RENTAL REVIEWS IN ITALY

The process of picking up and returning the car was very smooth. Returning the car was almost instant. I received the return inspection report just as I was stepping onto the train station escalator. Europcar is trustworthy.

Satisfied

The car provided was not what I expected. The staff saw I had a lot of luggage and forcibly changed it to a 308SW, with additional charges applied. The experience was terrible. Picking up and dropping off the car was relatively easy and quick, and didn’t affect my flight schedule.

The staff at this store are very efficient and focused throughout the process. Not bad.

Very satisfied

Excellent

Good.

No hidden charges. Smooth pick-up and drop-off process. Booked a Volkswagen Tiguan but received a free upgrade to an Alfa Romeo Tonale.

Very professional and smooth!

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

Very satisfied, highly recommended.

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

The staff's attitude was average, but the process was very quick.

Very satisfied with the service, the car pickup process was efficient.

The service attitude of the rental company is absolutely the best I have encountered in Europe, very nice.

I originally booked an electric car but was worried about the range, so I switched to a gasoline car. The car was in great condition and I was very satisfied.

The process of renting the car was very slow. There was only one staff member manually entering information into the system, and the underground parking lot entrance was full of mosquitoes.

Very convenient.

There was no queue when picking up the car, but since I bought insurance through Zuzuche, a deposit of 500 euros was held during pickup. Fortunately, it was refunded to my card two days after returning the car. The car interior wasn't very clean and seemed to lack proper cleaning.

Not bad.