Showed up about half an hour early to do the paperwork and pick up the car, only to be told the model I booked wasn’t available. Ended up paying an extra €143 for 9 days and got a BYD compact hybrid SUV instead. Added a second driver at €10.76 per day. Asked about insurance and, since I’d already bought QEEQ’s full coverage, they didn’t try to upsell anything. They just handed over the keys and I had to walk to another parking area to find the car myself and take photos of its condition as QEEQ requires. For drop-off at Milan airport, I just dropped the keys and left. Got the invoice by email the next day, and the €500 deposit was released in about 48 hours. They only asked for my driver’s license and the Hague Apostille document.