NAPLES INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Great attitude and satisfactory service.

It's fine overall, but when returning the car, there was a very small paint chip on the door. They claimed it was caused by me, but I said it wasn't! They asked if I had taken photos when picking up the car. I said I focused on major areas and didn't even look at such a small spot! I still don't know if there will be any compensation required.

It's alright.

Good.

Before going, I checked Google Maps and saw low ratings, which made me feel uneasy. However, everything went smoothly from car pick-up to the car exchange. Apart from being offered optional insurance at the store for 40 euros per day—which they didn't push further after I declined—everything else was great.

Very good.

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

Very good.

Firstly, the pick-up and drop-off instructions provided by Zuzuche have issues. For picking up the car, the procedure should be to handle the paperwork at the Naples airport desk first, then take a shuttle bus to the parking lot 4km away to collect the car. Instead, Zuzuche directed us straight to the parking lot, only for us to find out there that we needed to return to the airport for paperwork. The efficiency at the airport desk is low; the slow-moving staff took 20 minutes just to assist one person. For dropping off the car, they provided us an address for a parking lot 800 meters from the train station. After driving there and circling around twice, we couldn’t locate anyone for the inspection. We ended up parking the car at a spot marked with Locauto signage. At this point, we encountered a young Italian man with poor English skills who told us to go to the first floor and find the parking lot manager to call the car rental company. We did find the manager, but instead of making the call, he instructed us to drop the car keys into a box set up by the rental company. After we finally sorted things and returned to the train station, we realized that the drop-off and inspection should have been done at the station office. The Locauto staff were, however, very sincere and assured us to trust them as they would inspect the car afterwards at the parking lot.

Average.

The service attitude was terrible. During the car pickup process, the female staff member was extremely rude to us. She was very polite when dealing with a white customer, but when it came to us, she was clearly impatient. After completing the procedures, we found that the airport pickup location was very far from the store. We walked there and discovered that the key was wrong—there wasn’t a single car in the parking lot we could use. We had to walk back to exchange the key. We explained the situation politely and asked her to replace the key, but she became very impatient, adamantly insisting that she hadn’t given us the wrong key. She claimed we went to the wrong parking lot and even told us to check the contract, sarcastically suggesting we couldn’t understand English (when it’s actually her English that was terrible, coupled with a heavy accent). After some back-and-forth, she made a call to her colleague to verify and realized she had indeed given us the wrong key. Without saying a word, she quietly exchanged it and continued to insist she hadn’t made a mistake. She went as far as to say we were too incompetent to find the car and that she was giving us a more easily identifiable one to accommodate our intelligence level. Additionally, we rented an Alfa Romeo electric car but were given a Peugeot 2008 instead. The car was supposed to have a range of 300km when fully charged, but it was grossly exaggerated—the actual range was only 150–180km. Traveling from Rome to Pisa (330km) required two fast charges. We’ve rented cars abroad many times, and this was by far the worst experience. Stupid Italy.

Very good, quick vehicle inspection and return process.

The car pickup process was fine, and there was no forced insurance upsell. They just mentioned that if I didn’t purchase their insurance and the car got damaged, they wouldn’t provide a replacement. When returning the car, they tried to charge me a cleaning fee because the car was dirty. I agreed, as it was supposed to be 20 euros, but when paying by card, they charged me 120 euros. I immediately refused and said I’d wash the car myself. At first, they didn’t agree, claiming I had already returned the car. After some hassle, probably annoyed by my persistence, they finally let me wash the car myself. I cleaned it at a nearby gas station for just 20 euros. Local Italian rental companies are really terrible and full of tricks. Be cautious. The only advantage is that they’re cheap.

Fraudulent company. The rental company insists that the 5008 is the same size as a Sienna, yet after seating 7 people, the luggage space in the rear is entirely different. I suspect this company doesn't even own a Sienna and uses false advertising to deceive customers. If you want a vehicle that seats 7 people and can hold large luggage, you need to pay almost double the price. The additional insurance cost is nearly as expensive as the rental fee (400 euros for the rental, 300 euros for insurance). However, when I picked up the car, I had already scheduled subsequent plans and didn’t have time to create a new booking, so I had to settle for taking the car.

Pretty good. No attempts to upsell additional charges.

Great car rental experience

The car I picked up didn’t have a full tank of gas. It was late, and I didn’t feel like arguing with them. Everything else was fine!

The staff at the rental desk engaged in fraudulent behavior. I had already purchased full insurance on Zuzuche when I booked, and during pickup, the AVIS staff explicitly mentioned that she could see I had insurance. After briefly discussing the car model, she had me sign on a palm-sized pad. While focusing on checking the car's condition, I didn't realize she secretly included additional charges for glass insurance, super collision damage waiver, etc., totaling 160.4 euros. Only upon returning the car and receiving the final invoice did I discover the extra charges. With the assistance of Zuzuche's customer service, negotiations with the AVIS airport office eventually led to a satisfactory outcome—waiving the unauthorized insurance charges.

Smooth process, vehicle was in good condition.

Excellent