CAR RENTAL REVIEWS ON BUDGET AT NAPLES INTERNATIONAL AIRPORT, NAP

Voiture dans un etat pitoyable J’ai reserve une mercedes classe a et j ai recu une 308 - un peu decu mais surtout l etat de la voiture etait vraiment pitoyable

Did expect A bit of a challenge on the return but staff was really njce

Qeeq was right on point and facilitated the whole process

They initially tried to force us to buy insurance, threatening not to give us the car if we refused. After contacting customer service at the rental company, they assured us there would be no additional charges. However, when processing the order, we were still forced to change the car model and pay an additional 120 euros. They also did not provide a paper copy during the confirmation, and the confirmation page did not include the fees, so we signed without realizing the additional charges.

I was given an upgrade without asking as well as not being told I was paying 220 euros extra for the privilege. I have put in a complaint.

Amazing very helpful and quick

This time they give third standard car with every side damage

Quite good.

I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate. The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer. Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!

It's okay.

We had already prepaid online, but they inexplicably charged my wife an extra €200 at pickup!

Заказывали машину в для недельной поездки по Неаполю, брали у компании Budget непосредственно в аэропорту. И машиной и сервисом остались вполне довольны. Машина была с мелкими дефектами/царапинами, но никаких проблем при сдаче авто это не вызвало. Выдали автомобиль быстро. По ходу дела пытались, как сейчас заведено :), предложить ещё доп страховку (уточню, у нас сразу было оплачено полное каско), мы вежливо отказались, никто настаивать не пытался. Вернули авто чуть позже назначенного времени без каких либо проблем. Поэтому в целом остались довольны услугами компании budget и непосредственно сайта EasyRentCars!

When it was clearly mentioned on voucher nothing to be paid still they charge 200+ € as a deposit, on top of it they withdrew 750 odd € from my credit card and not Send any email or details what for it has been charged till now I.e till 48!hours , when I checked the car it has scratches all the sides , I made a note of it and I have written in inspection report, when I inquired at the drop off time budget guy said all ok and in little time my credit card was charged. So I have called your company

Helpful staff, have promised to resolve this matter very soon

Машину заменили на более лучшую, очень приветливый персонал

The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.

The booking process was easy and smooth.

I rented a Volkswagen but got a terribly worn-out Fiat with over 100,000 kilometers on it. It was extremely rundown, struggling to go uphill. When returning the car, they kept finding faults. During pickup, I noticed numerous scratches on the car and fortunately recorded a detailed video beforehand. At the end, they even accused me of damaging the car door by using the key. I was confused since no one uses keys to unlock car doors nowadays. The staff knew the issue wasn't caused by me but still blamed me for it.

Satisfied

Like: smooth, no troubles
Dislike: pickup office: crowded, no seats, long waiting

I wanted a fiat Panda but when I arrived after half an hour of waiting my at the desk was told there was only a Mercedes available for me at an extra cost of €40 per day.on top of that I was accusedtof causing scratches on the car of which I have absolutely no idea whether they were there before or after my rental. I certainly didn't collide with anyone. Either way I made an appeal and was told that depending on the appeal, they would take €400/500 out of my account in the event of repairing the car. I'm pretty sure from the scratches that were there visible you could possibly just clean them off, why the hundreds of euros is necessary I don't know, and furthermore from my own pocket is scandalous. This os just a rip off company who'll try to scam you out of every penny they can. Yes the car and location was nice but they customer service and hidden charges are just awful. Would not recommend to anyone. They won't be getting another penny out of me as I won't allow them to charge me for damage that has nothing to do with me. Especially considering I didn't even get the car I wanted in the first place.

Waited two hours to pick up the car, and another half hour to switch cars.

Not bad