BUDGET CAR RENTAL REVIEWS

Very satisfied with the excellent service and high efficiency!

Very satisfied!

Very satisfied.

Very satisfied.

Average

The overall experience was very poor and terrible, with a very rigid attitude.

Short waiting time, and you can simply drive in for the return.

It took over two hours of waiting in line to pick up the car. There were many service counters, but most were not assisting customers. Since we had 5 people and 5 suitcases, we specifically requested a vehicle with a large trunk. The front desk staff said the original JEEP we booked wasn't available and offered us a larger GMC instead. However, when we went downstairs to pick up the car, the attendant, who was African-American, was extremely unfriendly towards Asians. They blatantly gave the vehicle that had been assigned to us to a white family and pointed to a smaller Dodge, saying that was all they had, take it or leave it. When we asked other staff about it, we were told that this location operates on a first-come, first-served basis, and earlier arrivals get to choose first. Their attitude was horrible! It was infuriating. The service is far worse than in Europe.

Satisfied

Very satisfied

Satisfactory

Satisfied

The car this time was really great.

Very satisfied. The white lady who served us was very humorous.

Good overall.

Overall, very satisfied with the service.

It was a great experience.

The pick-up and drop-off times are very strict; arriving a few minutes late could result in being charged for an extra day. Moreover, the location is hard to find. Avoid AB Car Rental.

Good experience.

The staff were very friendly, and the pick-up and drop-off process was very convenient. However, the deposit takes two months to be refunded?