BUDGET CAR RENTAL REVIEWS

Everything was great

Awesome rental company—great prices and the cars are in excellent condition.

Service was pretty good.

Highly recommended.

No lines at all and the service was great.

The whole process was super straightforward.

Service was decent overall, nothing to complain about.

Super satisfied – big company, great service attitude, and the car was really new!

Service was absolutely perfect, I’m super happy with it—everything was incredibly convenient.

Pretty good overall.

Consistently great service as always! The car was really new, and when the Bluetooth wouldn’t connect, the staff immediately offered to help and patiently set everything up for me.

It's fine

Even though we didn’t speak the same language, the staff stayed really patient and tried their best to help.

Staff spoke fluent English and were very polite and helpful.

The rental counter pushed us to buy yet another insurance and I honestly don’t get why. I’d already purchased the highest coverage on QEEQ but they said insurance bought in China means I’d have to pay out of pocket first and only claim reimbursement after going back home. In the end we had no choice but to pay for an extra policy.

The rental company itself was great, but the Japanese traffic authority’s rules about licenses are just ridiculous.

Really good overall, no complaints at all.

Super satisfied overall – the service was spot on and they answered every question I had.

Honestly, the whole city-center pickup at night was pretty stressful. No one contacted me even half an hour before the pickup time, so I had to shamelessly ask a few locals to borrow their phone and call the airport branch myself. I ended up waiting almost an hour before the guy finally showed up. He was actually really nice and the paperwork was quick, but the car I booked had an issue with the door lock, so they gave me a replacement that was pretty beat up all over, while the rental agreement stayed the same. It was dark, raining, and I was alone with this battle-scarred car—I was about ready to fall apart out there. On the bright side, the car drove really well; they upgraded me from a regular gas car to a hybrid, which saved a lot on fuel. The round trip to town A only cost about 28kr in gas, and even filling it up at the end stayed under 500kr. It was my first time driving alone on a road trip, and it turned into a pretty unforgettable experience.

They sorted everything out really smoothly. Our English isn’t great and sometimes it’s hard to understand the staff, but Doubao handled it all for us.