JAPAN CAR RENTAL REVIEWS

The staff were really professional and friendly.

Had a lot of trouble finding the shuttle bus to send me to the pick up location, the store did not wait for me and i had to pick up the next day instead. disappointing service

Super happy with the whole experience. The staff explained everything patiently and even shared key driving tips that helped us avoid fines. The car ran great, was very clean inside, had plenty of power, good AC and heating, and both the interior and exterior felt really new. The price was quite reasonable too, definitely worth recommending.

The owner was absolutely wonderful to work with.

The overall process of picking up and dropping off the car went smoothly.

Overall really happy with everything, the car was smooth and easy to drive.

The guy was really attentive and took everything seriously,

Really friendly, professional service, the car was in great condition, and the paperwork was handled super fast. All the reminders and info were clear and timely, overall a great experience.

Customer service was really responsive. There were six of us, and they originally gave us an Alphard. With two separate seats in the middle and one seat folded down in the third row for luggage, it basically only had five usable seats so we couldn’t all fit. The staff at the counter immediately swapped it for a Vellfire next door, which had a three-seat second row, so we could do a 2-3-1 setup and everyone fit comfortably. That deserves a big thumbs up! The only downside is that the cars at this branch are quite old, the model and condition both feel dated, and probably because of that, there was a bit of a smell inside.

Absolutely amazing car rental experience. The owner was super warm and thoughtful, and they even offer pick-up and drop-off for both getting and returning the car. They explained very clearly what to watch out for when driving in Japan, and all the staff were really friendly and kind. I’ll definitely rent from them again next time. If you’re coming to Okinawa, I really recommend their cars – they’re not only new but also very fuel-efficient. Drove for four days and only spent about 100 on gas. Totally awesome! ^O^

My third time renting here and it’s just as smooth and hassle-free as always. Definitely make sure you add the ETC option, it’s super useful!

Pretty good overall.

Really good experience.

Super satisfied with everything.

Friendly service and prompt replies to whatsapp. Very flexible with additional items, pick up and drop of times, unlike other japanese car rental companies I have used.

It was okay overall, but the staff were a bit too enthusiastic and kept reminding us about things over and over.

Service was great and they responded really quickly on WhatsApp.

Even though the rental office is about a 20-minute drive from the airport, they arrange shuttle service both ways and the staff are all really friendly and helpful. When I swapped cars, there was a gas station right next door, which made refueling and returning the car super convenient.

Super convenient and really fast.

Super happy with everything.