NAHA CAR RENTAL REVIEWS

No deposit required, the process is simple and efficient, and you can pick up the car at the store. Very attentive, they were concerned about whether our luggage was placed properly, helped attach signs for foreign drivers, and provided recommendations for discounts on fuel and dining.

Very satisfied, quick pick-up and drop-off, highly efficient.

The boss picked up from the arrival hall and we dropped him back to his office. very friendly! Quick admin process too! would recommend them to everyone travelling to Okinawa.

Overall service is satisfactory.

Overall satisfied, but the store is relatively far away.

Everything was good except the need for someone to pick us up at the airport arrival terminal.

The location is very far from the airport, and you have to take a taxi back to the airport yourself. The only contact method is through LINE. After picking up the car, you're on your own. When returning the car, you also need to arrange a taxi back to the airport. The car provided was in poor condition, even the gear shift handle's chrome button was loose. You can only refuel at designated stations, which charge more than other gas stations.

Very satisfied! The staff were exceptionally friendly and had a great attitude!

Very satisfied.

The service was excellent, and placing orders was quick and easy.

The owner is very nice, responds promptly, and the process is very smooth. Highly recommended.

Satisfied

The car had no major issues, but the pickup and drop-off service was delayed. The staff were very friendly.

Very good

When picking up the car, I discovered a flat tire. The staff took it out for repairs, which delayed the pickup by over an hour.

Fantastic service! The store is operated by a Fujian owner, and the staff were very friendly. The car was in excellent condition—clean, hygienic, and odor-free! It came with a full tank of gas. After three days, I truly realized that it's almost impossible to get around Okinawa without a car!

The staff member we found was inexperienced, making us wait for a very long time. The rented car was downgraded to a much smaller model, which made the experience very unpleasant, especially since it was the first time this happened.

Excellent and fast service, staff speaks English, Mandarin (Chinese) and Japanese.

The staff, from the receptionists to the shuttle drivers, were friendly and kind, even assisting with translation. Excellent service, will definitely return next time.

This is absolutely a substandard car rental company with only one person working. Before my trip, I asked their customer service if I could add them on WeChat, but they said they didn't have WeChat and told me to call them upon arrival locally. However, no matter how I tried, I couldn't reach them or find them. Even airport customer service tried contacting them on my behalf but couldn't get through. After an hour and a half of trouble, customer service advised me to take a taxi to their store to find them. Luckily, they were in the store. Returning the car was another issue. I drove to their store to return the car, but they were not there. After waiting for a long time, I finally managed to reach them by phone. Though I had already added the store manager on WeChat, even a few hours before the departure I tried contacting them but got no response. Therefore, I went straight to the store to return the car and waited another hour for them to show up. I understand they may be busy with work, but as a tourist, I expect quick and efficient car pickup and return. This car rental experience was truly terrible.