OSAKA CAR RENTAL REVIEWS

Great attitude and excellent service.

Super nice and helpful.

The staff were really professional and friendly.

The insurance was purchased from the car rental company, affordable.

Super happy with the whole experience. The staff explained everything patiently and even shared key driving tips that helped us avoid fines. The car ran great, was very clean inside, had plenty of power, good AC and heating, and both the interior and exterior felt really new. The price was quite reasonable too, definitely worth recommending.

Customer service replied super fast, pickup and return were really efficient, and everyone was very polite with zero hard selling.

Staff were pretty good, but the car itself was really dated – well over 10 years old – and the wheel alignment was off, so it kept pulling to the left while driving.

The car was in great condition, staff were really friendly, and the store is right outside the JR station. The airport pick-up and drop-off service was super quick too.

The car was spotless and felt really new.

The service provided by Zilong was excellent; they even took us to the outlet.

Overall really happy with everything, the car was smooth and easy to drive.

The guy was really attentive and took everything seriously,

They deliver the car to your door, no need to visit the store—it would be a wasted trip.

Great value for the price

My third time renting here and it’s just as smooth and hassle-free as always. Definitely make sure you add the ETC option, it’s super useful!

I had such a great experience renting a car this time! The vehicle was clean and well-maintained, and everything was in excellent condition. The pick-up and drop-off process went smoothly without any hassles. The staff were incredibly polite, patient, and professional, and they kindly explained all the details about how to use the car. The pricing was transparent with no hidden fees, which made me feel really at ease. I'll definitely choose their service again in the future and recommend them to my friends!

Service was really good.

Extremely satisfied, absolutely fantastic!

Early this morning, the staff came to pick up the car at the hotel entrance, and they were super polite. I didn’t have any cash on me at the time, but they even helped me exchange yen so I could use it for parking. Personally, I’d suggest that if you’re used to driving in Hong Kong, there’s no need to pay extra for anything. I’ll definitely choose this rental company again next time I’m in Japan. The rental protection is solid, plus driving in Japan is incredibly easy with well-marked roads and clear traffic lights.

Even though the rental office is about a 20-minute drive from the airport, they arrange shuttle service both ways and the staff are all really friendly and helpful. When I swapped cars, there was a gas station right next door, which made refueling and returning the car super convenient.