The staff were really helpful and friendly. They always tried to give us a better car, and sometimes even upgraded us. When my car was accidentally hit during the rental, they reached out right away, checked in on what happened, and clearly told me what I needed to do next.
Not many people there so everything was handled pretty quickly. Staff were fine, nothing special, and most of them only speak English—just one or two can speak Mandarin.
Pickup was super quick and returning the car was just as easy. Once you get to the drop-off spot, just park, leave the keys in the car, and you’re good to go.
Overall pretty good experience. The staff at pickup were really friendly, and their instructions in English were clear and easy to understand, so communication was no problem. There were no hidden fees; they just recommended adding an extra damage/repair insurance for about $9 a day, which covers minor scratches, scuffs, and tire replacement. For toll roads, make sure you ask exactly how the charges work—they said it’s deducted automatically, possibly with a small daily convenience fee.
Got to the rental center around 11pm on the fast, convenient shuttle, and everything at the counter was super efficient. Paperwork was really simple, no surprise add-ons. I just walked to the assigned spot myself—my original booking was for a Malibu sedan, but they upgraded me to a Chevy Traverse SUV with just a little over 4,000 miles on it. That really made my night.
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