DALLAS FORT WORTH AIRPORT CAR RENTAL REVIEWS

Very satisfied

Quite satisfied.

Simple, convenient, and straightforward. When the car I reserved wasn't available, they directly provided a larger vehicle.

Satisfied, defaulted to returning the car with less fuel, which is slightly more expensive than full fuel return.

Very satisfied, no long queues, quick handling, the car was new and very easy to drive.

Very satisfied, no upselling.

Pretty good.

Pretty good.

Very good.

Satisfied

Excellent value for money.

Unreasonable charges, currently seeking compensation. Please assist with the claim.

It's okay, but there are too many hidden fees.

The entire pick-up and drop-off process was very smooth. An additional toll fee of $130 was charged during pick-up, which is significantly higher than toll fees in Dallas and Houston.

Satisfied

When I arrived at the counter, they immediately told me the car model I booked was unavailable. The replacement car was a size smaller. They claimed all the remaining cars were reserved, clearly trying to take advantage of me. Additionally, they had no idea how to register two drivers for the same car, meaning I paid extra for a second driver for nothing. The rental and insurance documents didn’t reflect the second driver feature. They also said the car had CarPlay, but it came without a connection cable. When I asked at the counter, they told me I had to provide my own cable. In the U.S., you can't go anywhere without map navigation, so I was very frustrated. Fortunately, I had purchased full coverage insurance, so the staff couldn’t upsell me on additional insurance. After multiple negotiations, they waived a $25 fuel fee for me.

The car I got was a Kia, though I'm not sure about the specific model. I just picked a similar one since I had to fill in a model. The service staff was quite good, but this was the worst car I've rented in 20 rentals over the past two years. Their Corolla or equivalent models seem to be different from other companies, at least compared to the same category cars I've rented before. I asked for a replacement on-site, but the alternatives they provided were even worse, so I didn't switch. The car doors, trunk, and ignition all required a key. It had 50,000 miles, and there were many scratches on the car that weren't pointed out to me. I only noticed them the next day. If there are any disputes, I would definitely bring this issue up.

Pretty good overall, but the car model provided wasn't ideal and consumed too much fuel.

Very satisfied

Overall, it's pretty good, but there was some waiting in line. Online check-in would make it perfect.