UNITED STATES CAR RENTAL REVIEWS

Super happy with the whole experience – everything was really quick, and both pickup and return were very easy.

Really loved the whole experience – super convenient and efficient. When you’re traveling in the US, having a car is absolutely essential.

Pretty good overall.

The staff were incredibly friendly and helpful.

Really good

They added about $120 of extra insurance and told me the insurance company would reimburse me for it. Is that really how it works?

Fast service and no pushy upselling at all.

Pretty smooth overall, returning the car was really fast.

Excellent service, really happy with everything.

Very satisfied

The line was pretty long so the wait felt a bit lengthy, but once you’ve got all your info ready in advance, the whole process goes really fast. Picking up the car itself was quick.

Got off the plane at Kona, waited just a bit at the rental car shuttle stop and the shared Avis/Budget bus showed up. Avis is the first stop at a nearby lot, so it was pretty easy to find. Just note: if you’re not an Avis VIP customer, you have to go in through a different entrance to get to the counter. There were almost no other customers, so I was first in line and didn’t have to wait at all, which really surprised me.

I specifically wanted a Ford Explorer (mainly because it’s 4WD across the lineup), but the Avis rep clearly didn’t want us taking that kind of car up to the observatory. He kept insisting there were no Explorers available and tried to put us in a “similar” KIA. Since it wasn’t 4WD, we refused and said we’d rather come back early the next morning to see if an Explorer showed up. After going back and forth for a while, he suddenly said he’d “go check the garage” – and magically found an Explorer. Honestly, it felt like he’d been bluffing us from the start. Anyway, we ended up getting what we wanted, so at least it all worked out in the end.

That said, the car itself was clearly on the older side and not in great condition. The third row was supposed to fold flat, but the headrest release was broken, so it would never go fully down. We had to wrestle a few 28-inch suitcases into the trunk and ended up sweating through the whole process. Over the next few days, once we drove over to Hilo, the screen suddenly started showing a “Tire Pressure Sensor Fault” warning, which gave us quite a scare on the road. Thankfully it was just the sensor – the tires themselves were fine.

Very satisfied.

Pick-up and drop-off were really quick and efficient.

Pretty good overall, picking up and returning the car was really easy and hassle-free.

I accidentally left my sunglasses in the car and the rental company helped find them and mailed them back to me, which was great. The only downside was they couldn’t give me the Ford Explorer I booked and switched me to a Kia Sorento instead.

Service was decent, nothing to complain about.

Good service

Easy great service

Car was freshly washed and looked clean

They even let me pick up the car early and arranged everything really smoothly.