UNITED STATES CAR RENTAL REVIEWS

Very satisfied with the excellent service and high efficiency!

Satisfied

Very convenient, with no hidden tricks.

Very satisfied!

Very satisfied.

Since Budget has merged with AVIS, I'll address both in my feedback. First segment of the trip: I rented a car in Dallas and returned it in Houston with Budget, booking a Ford Edge, a midsize SUV, through Zuzuche. However, the staff gave me a Honda compact car instead, which was incredibly frustrating. After communicating with the staff, I swapped for the originally booked Ford Edge, as shown in the pictures provided. So, the store actually had the Ford Edge available but didn’t give it to me right away. One key issue to note is that due to the time difference, Zuzuche’s customer service was unavailable when I tried to report the issue. Even when they responded later during business hours, it was meaningless by then. Second segment of the trip: I rented a car in Los Angeles through AVIS. Upon arrival, I waited nearly 40 minutes for vehicle coordination. In the past, if the reserved model wasn’t available, they would upgrade free of charge; now, you're lucky if they don't downgrade you. During the return, they charged me for roadside assistance insurance, miscellaneous fees, and fuel costs—around 70 dollars. Although I refueled the car completely, I unfortunately lost the receipt, and the credit card charge's posting date was after the payment date, hence unusable for filing a dispute. Imagine if all tourists went through this—they could refund the ones who successfully disputed and profit from those who didn’t keep their fuel receipts. This could amount to considerable earnings for them. In summary, think carefully before choosing these two rental car companies, as this likely stems from management-level policies.

Satisfied.

The accident claim process is too inconvenient.

The service attitude was excellent.

Very efficient with great service attitude! The condition of the car was excellent!

The car pickup process was pretty fast.

Forced insurance and fuel upselling failed, made customers wait two hours to pick up the car, and tried to mislead by suggesting a downgraded vehicle pickup.

There was upselling during the car pickup process.

Excellent service.

Overall service was satisfactory, no time wasted.

It was a great experience.

The waiting time for picking up the car was too long. Other than that, everything else was fine. The processes for picking up, exchanging, and returning the car were all simple and convenient.

Mandatory promotion of toll service, charged at $15 per day. The pre-authorization amount is too high, $2500.

Very good

Despite paying in full and confirming the reservation, the entire pickup process took 3.5 hours. First, there was a two-hour wait in line, then the car was not ready, and finally we received a car that was dirty and smelled terrible.