HAWAII - HAWAII ISLAND CAR RENTAL REVIEWS

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

The location is easy to find, and they efficiently replace the car if there are any issues.

Very close to KONA airport, with a shuttle service for easy pickup and drop-off.

Thank you very much.

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

No upselling.

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Simple and efficient, no unnecessary delays.

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Good service

Satisfactory

Extremely satisfied

Very satisfied.

Good

Satisfied.

Very satisfied, convenient and quick.

Very satisfied.

Good value for money and quick pick-up process.

Very good, they provided a new car.