KONA AIRPORT CAR RENTAL REVIEWS

Great experience, without a rental car it's almost impossible to explore the island.

The location is easy to find, and they efficiently replace the car if there are any issues.

Very close to KONA airport, with a shuttle service for easy pickup and drop-off.

The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

No upselling.

The pickup and return procedures are straightforward.

Very satisfied!

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

Overall satisfied, I give it 90 points.

Good

Satisfied.

Very good.

Very satisfied, convenient and quick.

Good value for money and quick pick-up process.

Picking up and returning the car went very smoothly.

Efficient.