CAR RENTAL REVIEWS ON ALAMO IN HAWAII - HAWAII ISLAND

The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

Easy to pick up the car and simple procedures.

Last time I rented a car in the US, it was from Alamo, and this time it was just as good. The shuttle at Kona Airport arrived quickly, and there were plenty of service windows, so no waiting in line. They had a wide selection of vehicles, including a row of Jeep Wranglers—just pick the one you like. No hidden charges, and returning the car was very convenient.

Very good

Pickup process was very quick.

The process was smooth with no additional services. All cars were parked there, allowing me to pick one myself. Five-star review!

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Simple and efficient, no unnecessary delays.

Very satisfied

The pickup and return procedures are straightforward.

Very satisfied!

Satisfactory

Aside from the car's interior being a bit dirty (still within acceptable limits), everything else was excellent. I chose Alamo's self-service kiosk for car rental, where a staff member was very enthusiastic and helpful. The process was convenient, and incidents were handled promptly. Both QEEQ and Alamo responded quickly. I will choose QEEQ and Alamo again next time.

Everything was great, the directions were easy to follow, and there was a shuttle right outside the airport.

Excellent

Overall process was very smooth and quick, with no hidden fees or surprises. You simply pick up the car and return it without any hassle.

This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.

Excellent service.

Satisfied

Very satisfied