The pickup and return procedures are straightforward.

Everything was great, the directions were easy to follow, and there was a shuttle right outside the airport.

Pretty good, got the car within ten minutes. After finishing the paperwork, they didn't require a translated driver's license. The staff directly took me to the parking area nearby and pointed at a row of Jeep Wranglers, saying I could choose any one of them from the driver's side sun visor.

The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.

The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.