ALAMO CAR RENTAL REVIEWS

Really happy with the overall experience.

The rental company was actually really good overall.

They handled my issue really quickly.

We arrived really late but the lady at the counter was super nice and walked us through everything in detail. Couldn’t have asked for better service!

Overall very satisfied.

Absolutely excellent.

Super satisfied with the whole experience.

Very effective

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

Great service with a friendly attitude, no hard-selling or hidden charges at all, so the whole experience felt really good.

The staff were really friendly and took the time to carefully explain everything I needed to know about crossing the border.

The staff were really friendly and always happy to help.

What I really like about Alamo is that they have a whole row of cars in the lot, and you can just pick whatever you want within the category you booked. I ended up grabbing a Jetta with only 10,000 km on it and almost brand‑new tires. I did kind of regret not choosing the Mazda 3 once I drove off… That said, it was super fuel‑efficient. Out of everyone in our group, we drove the most miles but spent the least on gas.

Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
On top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.

Picking up the car was really smooth and hassle-free.

The lady at the counter in the arrivals hall was really friendly. She explained the pickup location slowly and clearly in English (exit from Door 5 in arrivals, turn right, walk about 200 meters, look for the store logo in the parking lot across the road, then cross over to pick up the car).

Pick-up and return were really quick and hassle-free.

They didn’t have the car I originally booked, so they gave me a Peugeot 380 wagon instead. The car was almost brand new with just 20,000 km on it. The trunk could easily fit four large suitcases plus a few bags, and it was really nice and easy to drive. The only downside was pickup: the line was super long, with just one staff member handling everything, and we waited ages in the parking garage to get the paperwork done. Returning the car was very quick and smooth.

The car they gave us was really new, but the tire pressure warning kept coming on. The staff insisted it was fine though.