The lady at the counter in the arrivals hall was really friendly. She explained the pickup location slowly and clearly in English (exit from Door 5 in arrivals, turn right, walk about 200 meters, look for the store logo in the parking lot across the road, then cross over to pick up the car).
The car was an old Ford and consumed a lot of fuel. They tried to upsell insurance once. When returning the car, the staff just gave it a quick check without being too strict. During pickup, they provided a small card explaining that minor scratches within the card's area didn't need to be noted. For fuel, you return the car with the same amount as when you picked it up, no need to fill it completely.
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