SURPRICE RENT A CAR CAR RENTAL REVIEWS IN GREECE

The paperwork process was very efficient.

I rented a car from this company and extended the rental twice. During the first pickup, the female staff at the front desk was very friendly and professional, providing a car in excellent condition. The second extension was smooth as well, and I kept the same car. However, during the third extension, the front desk staff was an older gentleman who insisted on giving me a different car. It took over 20 minutes to switch to a car with less-than-ideal condition. On the third day of driving, the car's battery died after parking for two hours near the Acropolis. I contacted the rental company, and they sent someone (on a motorcycle) to jump-start the car. I immediately requested a battery replacement or a different car. After driving to the rental company's location near the airport, their technician claimed that the battery issue was my fault and asked me to pay for the replacement. After a 20-minute discussion during which my group strongly insisted, the company replaced the battery (which took only five minutes), and the car worked fine thereafter. Returning the car was the most tedious process I've ever experienced—various inspections were done repeatedly, causing the return process to take about 30 minutes. Overall, my experience was good, but there were issues with the attitude and methods of certain staff members.

Foi uma péssima experiência com o serviço. No processo de locação estava disponível horário de reserva às 7 horas e que deveríamos ligar no telefone fornecido para o encontro com a operador. Nada funcionou, estava tudo fechado e o telefone fornecido não recebia ligações. Ficamos 1 hora esperando no aeroporto sem qualquer contato e depois de muitas pesquisas na internet encontramos o endereço da Surface, que só operava à partir das 8h. Perdemos mais de 1 hora e chegamos a acreditar que havia fraude no serviço pois ninguém respondia chat e nem havia qualquer telefone para contato. Nem da surface nem da QeeQ.

Overall, very satisfied.

pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.

Irene (counter staff) was fantastic, very helpful. Unfortunately I did not get the gentleman's name at drop off, but he was just as helpful and pleasant.

Platform worked prefect.

Convenient, simple pick-up and drop-off process, good service.

Renting a car abroad was a great experience!

Muy buen coche relación-calidad precio y muy buen trato del personal.

Buena web para alquilar coches

Very good stuff

Exceeded our expectations. Super efficient staff.

Good platform.

Good

This time, I rented a car with only 100 kilometers on it, and the other cars also looked very new. Overall, it seems like the best company is quite professional.

The process was very quick, and there was no upselling of insurance.

Very efficient and friendly staff

Great car and good service on pick up and collection

Struggled to submit evidence of booking at the end...didn’t accept first submission of proof

They are great! Such an easy and enjoyable experience, every time I go!

Best customer service in Athens!

One of the easiest apps I’ve ever used!