Excellent experience - I would use Surprise retail again.

This rental company does not have a counter at the airport. They only had a person with a handwritten sign waiting for us, which was not very visible, so it took a while to find him. When processing the rental, he led us to some seats outside the airport. He also charged extra for a second driver. The deposit was 1800 euros. We rented a car from them for the first three days, and from another company for the last three days which only required a deposit of ¥650.

Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.

Easy rent cars was great

I think that the procedure for charging the credit card with so high amount is not needed, especially to domestic residents. Thank you.

Friendly staff at both checkout and drop off. Car seats for children could be higher quality.

Swift response to queries.

I didn't get the Fiat 500 which i booked, instead i got a ran down Nissan Pixo..... The engine and gearbox gave the worst sounds ever, i was always afraid it's going to break down.