SURPRICE RENT A CAR, Heraklion Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

SURPRICE RENT A CAR - Heraklion Airport Information, Car Rental Instructions & Policies

Address

Heraklion International Airport N. Kazantzakis 71601 Heraklion Crete (35.336087 , 25.172282)

Telephone

+302810286169 / +302810334097

Pick-up Instructions

The SURPRICE RENT A CAR - Heraklion Airport car rental location is located out of the airport

You can arrive of SURPRICE RENT A CAR - Heraklion Airport car rental by free shuttle bus.

Free shuttle bus service: Please exit the Arrivals Gate and proceed directly outside the airport. Cross the street and walk past the roundabout, which will be on your left. The Surprice pick-up point is in the entrance of the parking area. Our company

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.

For local renters, you need to bring:

Full driver's license issued in Greece

Additional Extras

To be updated

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 750 for Fiat 500,

EUR 750 for Fiat Panda,

EUR 800 for Kia Picanto,

EUR 800 for Peugeot 208 Electric,

EUR 800 for Audi A1,

EUR 900 for Fiat Punto, Seat Ibiza Or Similar,

EUR 900 for Kia Ceed,

EUR 900 for Audi A3,

EUR 900 for Volkswagen Golf,

EUR 1200 for Volkswagen T-roc Cabriolet,

EUR 1000 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

EUR 1000 for Jeep Compass,

EUR 1100 for Bmw 2 Series Gran Coupe,

EUR 1200 for Opel Insignia,

EUR 1300 for Volkswagen Passat, Volvo S90 Or Similar,

EUR 1100 for Nissan X Trail,

EUR 1300 for Suzuki Vitara, Kia Sportage Or Similar,

EUR 1300 for Aaa Aaa,

EUR 1500 for Bmw I3 Automatic Or Similar,

EUR 1200 for Peugeot Rifter,

EUR 1800 for Volkswagen Caravelle,

EUR 1800 for Nissan Nv300 9 Seater Diesel Or Similar,

EUR 800 for Chevrolet Matiz,

EUR 800 for Fiat 500 Automatic Or Similar,

EUR 900 for Citroen C4 X,

EUR 1050 for Fiat Pulse,

EUR 950 for Hyundai Accent Blue,

EUR 900 for Citroen C1 Cabrio Automatic Or Similar,

EUR 1100 for Jeep Patriot, Kia Sorento Automatic 4x4 Or Similar,

EUR 1100 for Renault Duster-4wd,

EUR 1100 for Equipped Toyota Prado-4wd,

EUR 1100 for Mini Cooper Automatic Or Similar,

EUR 1500 for Jeep Wrangler Cabrio Automatic Or Similar,

EUR 1500 for Mercedes S Class,

EUR 1500 for Kia Sportage,

EUR 1500 for Volkswagen Tiguan,

EUR 950 for Skoda Octavia,

EUR 950 for Citroen Berlingo 7 Seater Diesel Or Similar,

EUR 950 for Nissan Nv200 Evalia 7 Seater Diesel Or Similar,

EUR 1100 for Skoda Octavia Combi,

EUR 1100 for Fiat Qubo, Peugeot 508 Estate&automatic Or,

EUR 1500 for Fiat 500 Open Roof,

Theft Insurance Excess differs by car model:

EUR 750 for Fiat 500,

EUR 750 for Fiat Panda,

EUR 800 for Kia Picanto,

EUR 800 for Peugeot 208 Electric,

EUR 800 for Audi A1,

EUR 900 for Fiat Punto, Seat Ibiza Or Similar,

EUR 900 for Kia Ceed,

EUR 900 for Audi A3,

EUR 900 for Volkswagen Golf,

EUR 1200 for Volkswagen T-roc Cabriolet,

EUR 1000 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

EUR 1000 for Jeep Compass,

EUR 1100 for Bmw 2 Series Gran Coupe,

EUR 1200 for Opel Insignia,

EUR 1300 for Volkswagen Passat, Volvo S90 Or Similar,

EUR 1100 for Nissan X Trail,

EUR 1300 for Suzuki Vitara, Kia Sportage Or Similar,

EUR 1300 for Aaa Aaa,

EUR 1500 for Bmw I3 Automatic Or Similar,

EUR 1200 for Peugeot Rifter,

EUR 1800 for Volkswagen Caravelle,

EUR 1800 for Nissan Nv300 9 Seater Diesel Or Similar,

EUR 800 for Chevrolet Matiz,

EUR 800 for Fiat 500 Automatic Or Similar,

EUR 900 for Citroen C4 X,

EUR 1050 for Fiat Pulse,

EUR 950 for Hyundai Accent Blue,

EUR 900 for Citroen C1 Cabrio Automatic Or Similar,

EUR 1100 for Jeep Patriot, Kia Sorento Automatic 4x4 Or Similar,

EUR 1100 for Renault Duster-4wd,

EUR 1100 for Equipped Toyota Prado-4wd,

EUR 1100 for Mini Cooper Automatic Or Similar,

EUR 1500 for Jeep Wrangler Cabrio Automatic Or Similar,

EUR 1500 for Mercedes S Class,

EUR 1500 for Kia Sportage,

EUR 1500 for Volkswagen Tiguan,

EUR 950 for Skoda Octavia,

EUR 950 for Citroen Berlingo 7 Seater Diesel Or Similar,

EUR 950 for Nissan Nv200 Evalia 7 Seater Diesel Or Similar,

EUR 1100 for Skoda Octavia Combi,

EUR 1100 for Fiat Qubo, Peugeot 508 Estate&automatic Or,

EUR 1500 for Fiat 500 Open Roof,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 mi from Heraklion Airport

53.1 mi from Sitia Airport

59.8 mi from Chania Airport

Hotels

13 mi from Orange Fodele

Other Landmarks

72.3 mi from Agios Dimitrios Church

FIND ME A CHEAP RENTAL

Map view of SURPRICE RENT A CAR Store Location

coordinates: 35.336087 25.172282

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 3.6
Vehicle cleanliness: 4.5
Spaciousness: 5.0
Counter staff: 6.5
Pick-up location: 4.5
Drop-off location: 5.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Dee
Crete
4.7 /10 Average
Reviewed: Sunday, March 22, 2026
the babychair was dirty and needed to be cleaned, the car wasnt a new one and engine management light and oil light kept flashing on and off, worrying especially when in a foreign country and no idea how to speak the local language. also there was many additions to the price quoted that pushed the cost way too high. also no directions and was not easy to find the site.
Read More >
J.Wragg
Crete
7.3 /10 Good
Reviewed: Sunday, March 22, 2026
Didn’t get met at the arrival hall barrier and had difficulty in locating pick up office.
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M.Taylor
Crete
5 /10 Average
Reviewed: Sunday, March 22, 2026
Car was old and various things did not work well. Passenger seatbelt did not tension, central locking did not work, and made a noise when cornering to the right. Worst car I have ever rented
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Anonymous
Crete
3 /10 Poor
Reviewed: Sunday, March 22, 2026
Difficult to find the pick up point, car a banger, clutch on the way out, couldnt get reverse gear, door lock passenger side inoperable, driverscseat wouldnt recline need i go on . . . .
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Anonymous
Crete
7 /10 Good
Reviewed: Sunday, March 22, 2026
When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering
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L.Parsons
Crete
4.3 /10 Average
Reviewed: Sunday, March 22, 2026
Car was 20 years old and stank.
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Anonymous
Crete
8.3 /10 Very good
Reviewed: Sunday, March 22, 2026
Friendly staff at both checkout and drop off. Car seats for children could be higher quality.
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g.aharon
Crete
8 /10 Very good
Reviewed: Sunday, March 22, 2026
The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.
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A.Cox
Crete
7 /10 Good
Reviewed: Sunday, March 22, 2026
it was not the requested car, clutch worn out, the interior was badly damaged
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Amy Jordan
Crete
10 /10 Excellent
Reviewed: Sunday, March 22, 2026
Renting a car abroad was a great experience!
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Boris Robert
Crete
10 /10 Excellent
Reviewed: Sunday, March 22, 2026
Overall, very satisfied.
Read More >