ALAMO CAR RENTAL REVIEWS IN UNITED KINGDOM

The rental company provided a CLA shooting brake, insisting it was of the same class as an E-Class, even taking me to see it. Coincidentally, there was a C-Class parked nearby, which was visibly larger. They then claimed that their classification was based on trunk space. However, the CLA could only fit one 28-inch suitcase, one 20-inch suitcase, and a bag, while the E-Class could fit two 28-inch suitcases, two 20-inch suitcases, and two bags before nearing capacity. When I pointed out the inconsistencies, the rental company staff remained adamant, stating that by their rules, a CLA shooting brake was equivalent to an E-Class, leaving me with no other option. The manager even provocatively said, “Would a Volvo XC40 be big enough for you?” Eventually, I contacted Zuzuche and proposed using the CLA temporarily until my friend arrived and then swapping for another car. The staff agreed to this and even provided a written note. Later, both Zuzuche and the rental company's official customer service confirmed over the phone that I could swap for an Audi A6 that night. However, when I arrived that evening, the staff on duty outright refused, claiming, “We have no car to give you, the CLA shooting brake is the correct car. We never agreed to let you switch, and official customer service’s promise has nothing to do with us. We didn’t agree, nor were we notified.” After repeated insistence and directly pointing out the two Audi A6s parked outside, they finally allowed the swap.

Very satisfied

Very satisfied

The staff is abundant, and the car pickup was very quick.

Overall good, very friendly.

Satisfactory

Satisfied

A very satisfying car rental experience. The car was in excellent condition and very new.

Alamo had either not enough cars available. Needed to wait 60 minutes with other ten customers before we could pick up the car. First time in my life for such long wait. Other operators at the same location only need a five minutes wait. Alamo in Manchester airport was terrible.

The service was excellent, and the British gentleman was very friendly and patient.

The rental location is small, and the parking lot is also small, so the selection of car models is quite limited. You might not get the model you want. I personally drive a Mercedes and specifically chose a Mercedes this time because I’m familiar with it, but ended up being given a Volvo. The controls were not what I was used to, and I couldn’t play music from a USB drive. A tip for everyone: be sure to carefully inspect the car. I noticed a scratch on the front left and also found that the fuel tank was only half full. After informing the staff, they made the correction, otherwise I would have had to pay for half a tank of fuel.

Excellent overall. Except for waiting a bit because I arrived early, there were no issues at all. I rented a category A car but got a category C wagon instead, which was a pleasant surprise. The car was in great condition. Oh, and the staff member who handed me the car slightly misled me about the full-to-full fuel service, but it's forgivable.

Car was a bit small for what we needed, should have booked an SUV, but not qeeqs fault.

Very good.

Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!

The staff had a good attitude, and there was virtually no waiting in line.

Charged £50 for fuel unfairly.
When picking up the car, they mentioned that the full insurance purchased online was not valid and kept persuading me to buy their insurance.
Originally, the car rental fee plus deposit was £1,224, and the pre-authorization charge was indeed £1,224 when I paid in the morning. However, by the afternoon, I noticed an additional charge of £50. Since the rental agreement was sent to my email, it was inconvenient to check. When I returned the car, they told me the £50 was for fuel. Although we clarified on-site that we returned the car with a full tank, they offered to refund the £50 fuel charge but eventually did not process the refund.

Although there was a prepayment, they charged an additional 200 pounds later without providing an invoice or email notification. Despite having full insurance, they still added an extra insurance fee, as if the insurance provided by the rental car platform was not recognized by the rental company. The platform should refund my prepayment.

Very good. The car was a brand new model from 2025.

Highly satisfied, will use again next time!

Found the shuttle bus to the rental company, got off and was guided to check the car in the rain and sign the agreement. Since the rain was heavy, I didn't pay much attention and ended up buying insurance. Without realizing, I was charged on my card without knowing the exact amount. In the end, it cost me 4,000 for two days. The car had some misalignment issues with the wheels—it was a new car but kept pulling to the left while driving straight. At the gas station, I thought the tank was full when the pump clicked off, but later realized it was only half full and ended up paying a fueling fee to the rental company.