MANCHESTER CAR RENTAL REVIEWS

Satisfied

The rental company provided a CLA shooting brake, insisting it was of the same class as an E-Class, even taking me to see it. Coincidentally, there was a C-Class parked nearby, which was visibly larger. They then claimed that their classification was based on trunk space. However, the CLA could only fit one 28-inch suitcase, one 20-inch suitcase, and a bag, while the E-Class could fit two 28-inch suitcases, two 20-inch suitcases, and two bags before nearing capacity. When I pointed out the inconsistencies, the rental company staff remained adamant, stating that by their rules, a CLA shooting brake was equivalent to an E-Class, leaving me with no other option. The manager even provocatively said, “Would a Volvo XC40 be big enough for you?” Eventually, I contacted Zuzuche and proposed using the CLA temporarily until my friend arrived and then swapping for another car. The staff agreed to this and even provided a written note. Later, both Zuzuche and the rental company's official customer service confirmed over the phone that I could swap for an Audi A6 that night. However, when I arrived that evening, the staff on duty outright refused, claiming, “We have no car to give you, the CLA shooting brake is the correct car. We never agreed to let you switch, and official customer service’s promise has nothing to do with us. We didn’t agree, nor were we notified.” After repeated insistence and directly pointing out the two Audi A6s parked outside, they finally allowed the swap.

No hard selling, good service attitude, and the car was in great condition.

Excellent.

The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.

Very good

The staff member who assisted us was very attentive.

Average

Alamo had either not enough cars available. Needed to wait 60 minutes with other ten customers before we could pick up the car. First time in my life for such long wait. Other operators at the same location only need a five minutes wait. Alamo in Manchester airport was terrible.

Very efficient. Initially provided a Renault, but the rear wiper had a minor issue, so they quickly replaced it with a Ford.

Everything was great except for the staff at the rental office promoting insurance.

Fast pick-up and drop-off process.

They insisted I purchase their full insurance at pickup, refusing to release the car without it.

Good

Apart from waiting for more than half an hour, everything was fine. Overall satisfied, fair price, insurance was not expensive, upgraded to a BMW 3 Series for an additional £8 per day, which was acceptable.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Simple to use and seamless booking.

The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.

Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.

I originally rented a Honda, but when I arrived, they said there were no cars available. They offered me a replacement at double the price and refused a refund.

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others