The process was a bit slow; we waited for an hour. It was a relatively small store, and when we arrived, a local was arguing with them because the car they rented had no fuel in the tank. However, when they served us, their attitude was excellent. The car was new, the model was modern, and it came with advanced features. It had built-in Google integration, so there was no need to connect via CarPlay, use cables, or mount a phone holder—it was very convenient.

Satisfied

Very satisfied with the quick insurance purchase in the store.

Very good, efficient rental and return process. There is a shuttle bus to and from the airport, which is quite convenient. Booked a Passat automatic, but got an Insignia instead. The car was very new with plenty of interior space, and the trunk could fit three 24-inch suitcases. The built-in English GPS was useful (if you're not confident with English, it's recommended to rent a free GPS from the QEEQ website).

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well