CAR RENTAL REVIEWS ON ENTERPRISE IN LONDON

The car was casually rinsed with water before being handed over and wasn’t dried, leaving noticeable spots due to hard water in the UK. The interior also had dust and fingerprint smudges on the screen. When returning the car, they suggested returning it clean, but honestly, it didn’t affect the return process. Their attempts to upsell insurance felt a bit unfair—if you don’t buy their insurance, even a small damage the size of a billiard ball would cost £2000. Yes, you read that right, 2k!

I have rented several times with their group brands, and the service quality of the staff varies. This time I was lucky to receive excellent service.

Brand new car and excellent customer service.

Very good. The car pickup process was quick, and the return procedures were convenient.

Good service attitude, no sales pitches, and convenient return process.

Very satisfied.

Very convenient with excellent service attitude.

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

In September last year, they provided me with a car whose brake pads were severely worn and unsuitable for driving! After driving just over 50 kilometers out of London, I had to replace the brake pads, which disrupted my schedule for the entire day. We requested compensation, but there has been no response to this day!

The clutch was very Strange. Very soft and the slip was very small. Next time I will go automatic gear.

I've rented from this brand several times and have always been very satisfied.

It's pretty good, but I rented a Ford 9-seater and was given a Renault 9-seater instead.

Great service, fast pickup and return!

The young man who assisted us was very friendly and provided a detailed introduction. We purchased full insurance at the store, so the return process was extremely easy. We simply handed the keys to the staff, and after a quick inspection, everything was fine.

The vehicle provided was not the one I reserved, but its condition was excellent. I'm satisfied.

I rented a Ford, which is a locally-made British car. It doesn't have a reverse radar! Additionally, the rental price for this car is lower than what I paid, essentially giving me a downgraded vehicle. The car constantly showed warnings, such as oil lamp, maintenance alert, and low battery! We were right in the middle of the highlands near Edinburgh, far from any villages or service areas, and I was extremely worried during the drive, which affected the trip. I reluctantly drove it to Edinburgh, and the warning lights disappeared. During the car return, the rental company inspected it and claimed everything was normal.

The process was a bit slow; we waited for an hour. It was a relatively small store, and when we arrived, a local was arguing with them because the car they rented had no fuel in the tank. However, when they served us, their attitude was excellent. The car was new, the model was modern, and it came with advanced features. It had built-in Google integration, so there was no need to connect via CarPlay, use cables, or mount a phone holder—it was very convenient.

Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.

Very good.

We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.