CAR RENTAL REVIEWS ON NATIONAL IN LONDON

Very satisfied.

Very satisfied

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

Counter Customer Service team were terrific but a Sat morning rush meant waiting for 30-60mins to collect the car. That wasn't great as it ate into 1hr of my hire and travel time.

Super process, great value.

the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.

very simple process, worked well

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

The road signs were very unclear, causing us to arrive at the car rental company an hour and a half late. Dragging two 24-inch suitcases made it extremely difficult to find the rental company. They claimed there were no cars available due to our lateness and demanded extra money for a different car. To avoid further delays in our schedule, we agreed. After negotiating with the rental company, they agreed to refund the additional fee, but!!! After returning the car and coming back home, they charged the same amount again under a different excuse! Extremely frustrating and infuriating!

The actual car model was different.

Excellent

The car had a side pocket full of toe nails in some sort of liquid and looked awful, the booking fellow was a nice helpful person, the car cleaner / service person who was working with him had a bad attitude and was not respectful to the booking agent.

The car model received was different and significantly worse.

The service attitude was excellent.

Picking up the car was very smooth, no waiting time, everything was fast. The car was quite new and it was a hybrid, which was very fuel-efficient. During this trip, I only refueled once on the last day when I exchanged the car. Quite remarkable.

Very satisfied

The staff were very nice. When a problem with the car was discovered midway, they provided a replacement.

Fairly satisfied, the vehicle condition was good

Highly satisfied

Satisfied

Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.

Very satisfied in all aspects.