GATWICK AIRPORT CAR RENTAL REVIEWS

The process was simple and convenient.

Overall the staff were pretty nice, but they switched people doing the check-in twice in the middle, which was a bit inconvenient.

Really happy with the overall experience.

Overall it was pretty good, but the car they recommended was £15 more per day, which felt a bit pricey.

The car rental company provided excellent service with high efficiency.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

They only charged a small deposit and refunded it really quickly after I returned the car—got it back within a few days. The staff checked the car and confirmed everything was fine in no time.

Overall pretty happy with the rental.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Extremely satisfied.

You can buy full coverage for Hertz directly through QEEQ, which is super handy. Really hope they can roll this out with more international car rental companies.

Super good overall.

Brand-new car with just 1,400 miles, and the space was more than enough for just me driving.

Very convenient

The staff at the airport branch overseas were very friendly, the car rental experience was excellent, and the trip was very enjoyable!

I had to wait about two hours after booking before I could pick up the car. The original car I booked wasn’t available anymore, but they upgraded me to a better one, which was nice.

Super happy with the whole experience – the staff were really friendly, communication was smooth, and both pickup and drop-off were super efficient.

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

Really great car rental experience.

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.