LONDON CAR RENTAL REVIEWS

Been renting from them forever—nothing more needs to be said.

Overall the staff were pretty nice, but they switched people doing the check-in twice in the middle, which was a bit inconvenient.

Really happy with the overall experience.

There were quite a lot of people picking up cars in the morning, so I had to wait a bit.

Big name company so it feels trustworthy. The staff were pretty nice when I picked up the car, but they did try to upsell extra insurance even though I’d already bought coverage back home.

Pretty good overall. Just a heads‑up: make sure you specifically request a petrol car, otherwise they’ll give you an EV. Electric cars are really inconvenient in the UK, especially if you’re heading up to the Highlands—charging can be a real pain. Luckily the staff realized we were going to the Highlands and quickly switched us to a petrol car. Big thumbs‑up for their service.

The store manager was really friendly and genuinely tried to help us sort everything out, and they were incredibly patient the whole time.

Very satisfied overall.

Super good overall.

Avis was super friendly and efficient—really great service!

Pretty good overall.

Customer service was really friendly and helpful

Paperwork at the big-city branch was processed pretty quickly.

Pretty satisfied overall.

Pick-up was really easy and stress-free.

Really good

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

We had an accident during the rental and it was completely our fault. After we contacted the rental company, they immediately sent a tow truck to take the car to the nearest branch and arranged a replacement on the spot.

Everything was handled on the spot, no waiting around at all.