Very good, the staff were very nice. They simply explained the insurance options without any hard sell, mentioned them briefly! Everything was explained clearly, and the return process was very convenient.
The staff was great and efficient. He informed me that the car I booked was not available and offered a free upgrade to a Nissan Qashqai. He also asked if I preferred a manual or automatic transmission and eventually brought over a Grandland. The car was spacious, brand new, and extremely comfortable to drive. The staff only inquired once about buying insurance in-store and did not push after I declined. He explained the claim process very clearly. Overall, I had an excellent experience.
The rental company is great. The staff at the front desk are friendly, and there are plenty of vehicles available. The car I got was almost new with less than 10,000 miles on it, and it was well-maintained with no noticeable scratches. Overall, I am very satisfied.
Highly recommend Europcar. Unlike other rental companies that add extra charges, the initial quote is exactly what you pay, and the final billing process is very swift.
The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.
Overall it's acceptable, though we were very prepared in advance. We took comprehensive photos of the car, so there were no disputes afterward. Reminder to everyone: make sure to take photos of the car from all angles when picking it up and upload them to QEEQ just in case. We just dropped off the car and are currently waiting for the security deposit to be refunded to our credit card, hoping everything goes smoothly.
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