CAR RENTAL REVIEWS ON GREEN MOTION IN LONDON

I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!

Love this site ❤️

The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me

Great customer service from qeeq

The vehicle was clean and tidy. Customer service was smooth and they were polite

Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.

It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.

A new non-refundable insurance amount of 300 was requested for the vehicle, informing them that I had chosen insurance when pre-booking. I was forced to take an alternative vehicle because the vehicle was not available in a very cheap car, and it had several collisions. the police caused me psychological harm. I was stopped to find out why the car was damaged.

Good

The service was decent, but the car model did not match the description. The process was fairly quick, but the booked car was unavailable, possibly because we arrived too early. The deposit was excessively high, £1505. Purchasing their insurance might lower the deposit amount.

Fair and standard.

This car rental company is really great. My English is average, and I am not familiar with UK road safety regulations. When picking up the car, a young Pakistani gentleman named NAVEED was extremely patient and helpful in explaining all the relevant details. He also helped me with other issues, taking over an hour before I finally left with the car. I am very grateful to him. The car was in excellent condition, easy to drive, and very fuel-efficient. Returning the car was also very simple and convenient—the staff did a quick inspection and even helped me load my luggage into the shuttle to the airport. It was a very enjoyable road trip.

The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.

It was so easy to book this car with them - I have never heard of the company I got the car from but it was so easy and at a good price.

Great to deal with, very helpful

Slow, waited for a long time.

Pretty good overall.

Satisfied with the free shuttle to Hilton, and the car was parked in the Hilton parking lot.

If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.

I was charged £40 extra a day for insurance when i took out cover with QEED, this nearly double the cost of the hire.

Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.

Required various additional fees

Excellent team, if you are a newbie just ask which bus stop you have to get off at and also ask the bus driver to let you know when to get off.