HEATHROW AIRPORT CAR RENTAL REVIEWS

Pick-up and return were really fast, and they refunded the deposit right away.

Been renting from them forever—nothing more needs to be said.

Very satisfied!

Big name company so it feels trustworthy. The staff were pretty nice when I picked up the car, but they did try to upsell extra insurance even though I’d already bought coverage back home.

The rental company was actually really good overall.

Super quick processing. They just mentioned the extra insurance without pushing me to buy it.

Super satisfied with the overall service.

Works fine.

Pick-up and return were super smooth, really a great experience overall.

Very satisfied overall.

Avis was super friendly and efficient—really great service!

Pretty good overall.

Bought the insurance locally and it was a bit pricey.

I booked a 9‑seat Ford but ended up with a 9‑seat Renault Trafic van instead, and the body is quite a bit bigger than the Ford. The steering felt a bit stiff and heavy, so driving it was a little stressful at first, but it handled the whole trip fine with no issues at all. Both the pick-up and return were super smooth, and the staff were really friendly and helpful. Overall, the self‑drive experience in the UK was very good.

Booked a Volvo XC60 but ended up with a BMW instead, so the car model got swapped. The trunk was a bit small – we could only fit three 24-inch suitcases, and the last one had to go in my friend’s car.
That said, the car was really nice to drive, very comfortable and fuel-efficient. Pick-up and return were smooth, staff didn’t try to hard-sell anything, and the service was great overall.

From Heathrow you need to head to bus stops 9 or 10 and catch the shuttle. It’s about a 30‑minute ride to the rental company with several stops along the way, so make sure you leave enough time when returning the car. The staff will try to upsell insurance or a higher car class, which adds extra costs – I said no and they didn’t push it. Roads in the UK are quite narrow and there are plenty of cars, so just drive carefully.

Overall the communication went pretty smoothly, and even without an upgrade they didn’t make a fuss about anything.

Pick-up was really easy and stress-free.

It was okay overall, nothing special but nothing really bad either.

Everything was handled on the spot, no waiting around at all.