Europcar, London Heathrow Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat 500
Mini
US$ 45/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Corsa
Economy
US$ 48/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 48/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus
Compact
US$ 56/day
Rent a car
- Collision Damage Waiver & TP
Seat Arona
Small SUV
US$ 57/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Crossland X
Small SUV
US$ 57/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 3008
Small SUV
US$ 64/day
Rent a car
- Collision Damage Waiver & TP
- Audi A3
  US$ 66/day
- Mercedes-Benz A Class
  US$ 72/day
- Tesla Model 3
  US$ 83/day
Show other 35
Fold up
- Europcar Heathrow Airport T1-T4(LHR) Mercedes-Benz C Class Rental
  US$ 96/day
- Europcar Heathrow Airport T1-T4(LHR) Mercedes-Benz CLA Rental
  US$ 111/day
- Europcar Heathrow Airport T1-T4(LHR) Mercedes-Benz E Class Rental
  US$ 115/day
- Europcar Heathrow Airport T1-T4(LHR) Mercedes-Benz CLA Estate Rental
  US$ 120/day
- Europcar Heathrow Airport T1-T4(LHR) Mercedes-Benz GLA Rental
  US$ 135/day

Europcar - London Heathrow Airport Information, Car Rental Instructions & Policies

Address

NORTHERN PERIMETER ROAD WEST, HOUNSLOW, MIDDLESEX, TW6 2QE, LONDON, UNITED KINGDOM

Telephone

+443713843410

Pick-up Instructions

The Europcar - London Heathrow Airport car rental location is in terminal

You can arrive of Europcar - London Heathrow Airport car rental by free shuttle bus.

Simply pick up your car when you land by taking the appropriate shuttle bus from your arrival terminal to our Europcar Heathrow station: Terminal Two – bus stop 7 Terminal Three – bus stop 18 Terminal Four – bus stop 2 Terminal Five – bus stops 26 & 27 Please call the branch if you need any help.

Drop-off Instructions

Please return to the parking, then take the free shuttle back to the airport terminal. Parking Google map link: https://maps.app.goo.gl/dQs4VxuhUzzfPkNYA

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	05:30 -23:30	05:30 -23:30	05:30 -23:30	05:30 -23:30	05:30 -23:30	05:30 -23:30	05:30 -23:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Young Driver Fee applies at 21 - 26 years old with charge of GBP 13.5715525 - 46.41 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark France Germany Gibraltar Iceland Italy Show More Andorra Austria Belgium Denmark France Germany Gibraltar Iceland Italy Netherlands Norway Portugal The Republic of San Marino Spain Sweden Switzerland Liechtenstein Bulgaria Cyprus Croatia Czech Republic Estonia Finland Greece Hungary Latvia Lithuania Luxembourg Malta Poland Romania Slovakia Slovenia	GBP 260 per rental
Ireland	GBP 26.77 per day

The Cross Border Pack applies and is required if you are visiting the Republic of Ireland from Northern Ireland or the UK Mainland. There is a charge for both the Europdrive (£260) and Cross-Border Packs.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Heathrow Airport T5

1 mi from Heathrow Airport

1 mi from Heathrow Airport T1-T4

Railway Stations

13 mi from Paddington Station

14.2 mi from Victoria Station

15 mi from Euston Station

Hotels

12.2 mi from Copthorne Tara Hotel London Kensington

12.4 mi from Seraphine London Kensington Garden Hotel

12.5 mi from Millennium Gloucester Hotel London

Other Landmarks

10.1 mi from Hyde Park

15 mi from Trafalgar Square

15.1 mi from Big Ben

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: 51.479555467314 -0.47276308020412

Location Images

Europcar-London Heathrow Airport-10007-telegraph

The Sign

Europcar-London Heathrow Airport-10007-store

The Rental Desk

Guest Reviews

Total points： 7.7 / 10 Good

Vehicle condition: 2.8
Vehicle cleanliness: 3.0
Spaciousness: 2.7
Counter staff: 2.8
Pick-up location: 2.8
Drop-off location: 2.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Z.Saidun
London
9.6 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Efficient and good selection of cars.
Dislike: Given option of type of cars
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Rohrmann
London
8.4 /10 Very good
Reviewed: Sunday, September 21, 2025
Like: I got a Volkswagen Passat Estate Diesel as replacement
Dislike: They did not have the Peugeot 5008
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E.Tan
London
9.6 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.
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L.Aslam
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Like: Well priced for size of car, well known rental company, quite a simple process overall.
Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
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J.murcell
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Easy straight forward no hidden charges
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N.shah
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Help at drop off section by the staff. They expressed we could drop off the car and leave the keys and parking tag in the morning and need to drop the car at night.
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J.Appleyard
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Loved the car. Staff friendly and efficient
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S.Brown
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Like: Pleasantly surprised by how helpful the Europcar office staff were with limited upsell.
Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.
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E.Moore
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.
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P.Shakya
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied with services.
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Peppy Dosanjh
London
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
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E.McDonald
London
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Didn’t get the car that we booked so the interior wasn’t as big. We had a pram and car seat and knew it would all fit in the original car booked so more than disappointed considering they advertise they guarantee you get the car you book.
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O.Reynolds
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
They got my booking mixed up with someone with the same last name. Utter morons
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A.Hamdard
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent customer service very friendly people and desk
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Anonymous
London
6.3 /10 Average
Reviewed: Sunday, September 21, 2025
I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.
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D.Milnes
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Car was as expected. Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.
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Anonymous
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
All good and quick.
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M.Skryuchenkov
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Брал в субботу утром, очень много народу. Но работал персонал на ура. Хоть и заняло все чуть больше часа никакой обиды нет, действительно, все приперлись сразу и в одно время. Машина новая, чистая, без всяких проблем. Депозит, по сравнению с другими компаниями, маленький и вернули его через день после окончания аренды.
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N.O'Hagan
London
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
Staff at pickup we’re not very helpful
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M.Tarrant
London
7 /10 Good
Reviewed: Sunday, September 21, 2025
The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked. The Blutooth dis not work (greyed out in the menu). The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!
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Wary traveller
London
5.7 /10 Average
Reviewed: Sunday, September 21, 2025
The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.
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N.Devonport
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days
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Youngwook Song
London
5.7 /10 Average
Reviewed: Sunday, September 21, 2025
I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference
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Muhammed Azhar
London
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..
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L.Hilden
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
Old, damaged, scraped, dented car! Embarrassing having to drive it around
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S.Hamilton
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.
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M.Long
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.
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g.Nutt
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
We received an unexpected upgrade
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M.Watson
London
6.7 /10 Average
Reviewed: Sunday, September 21, 2025
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
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S.Mohamed Iqbal
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.
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MDB2019
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.
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P.Mueller
London
8.3 /10 Very good
Reviewed: Sunday, September 21, 2025
I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.
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Anonymous
London
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.
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M.Abdulahi
London
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Upgrade to an automatic was very welcome for London driving.
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S.Hooper
London
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Was not given the car we had booked. Instead was offered a Nissan Quashqai
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Anonymous
London
7 /10 Good
Reviewed: Sunday, September 21, 2025
Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.
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Nic
London
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Good car snd experience
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Anonymous
London
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.
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S.Bukisha
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
It was great.
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C.Robson
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Staff were brilliant
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R.Bradley
London
5.3 /10 Average
Reviewed: Sunday, September 21, 2025
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!
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M.Dobson
London
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
No waiting at all - unexpected at Heathrow
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M.Idris
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.
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J.Legg
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.
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G.Toffani
London
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Voiture sans AC et pas d’info sur lensujet
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MZ
London
6.7 /10 Average
Reviewed: Sunday, September 21, 2025
Counter staff was aggressive about offering upgrades to many customers.
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hyunwoo Song
London
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.
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Cynthia Clemens
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.
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Claude Peter
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
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Harold Kellogg
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.
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Phoenix Barnard
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.
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Julius Hughes
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Abner Timothy
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Eurocar is relatively cost-effective among car rental companies. The car condition is good, and being a chain company, it provides a reliable service. They don’t have hidden fees or unreasonable deposit charges like smaller companies. Reminder to read the terms carefully. In Europe, Eurocar is recommended over Avis as it's cheaper while maintaining quality. For the wealthy, any choice is fine.
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Edward Francis
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Ina Attlee
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Abel Pulitzer
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!
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Octavia Edith
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The service was not enthusiastic, just average.
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Hulda Hutt
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Matthew Horatio
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Joanna Shakespeare
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Lots of cars available. I booked an Audi A4 estate but got a nearly new Mercedes C estate instead!!!
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Ina Attlee
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Pamela Crofts
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Big company, clear process and good service
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Gill Christ
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Adair Romeo
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Mike Sally
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Bowen Carroll
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Maxwell Daniell
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Esther Katte
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Benjamin Lowell
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.
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Pandora Harte
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience
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Mamie Jonah
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Received a brand-new Golf, no unnecessary talk, no push to buy insurance. Very satisfied, very satisfied.
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Joyce Bradley
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Ophelia Housman
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Yetta Twain
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Ryan Malan
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great experience, picking up and returning the car was very convenient, and the service was excellent! We left something in the car and they quickly helped us find it with a phone call!
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Marshall Nora
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Phoenix Barnard
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Ian Zacharias
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The top choice for car rentals in Europe!
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Barnett Bray
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Amos Ella
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Earl David
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Good, very convenient, no unnecessary fuss.
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Candice Newman
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Tobey Crichton
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Woodrow Jenny
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Ives Barton
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Ellis Abbot(t)
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Quintion Noel
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.
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Elma Ferdinand
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall satisfactory. Due to a 15-hour flight delay, the staff first commented on my luggage volume, then claimed my insurance didn't cover it, but I declined both.
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Bruno Reynolds
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
As always, I'm satisfied with QEEQ. This time they gave us a brand new Skoda. Although it's manual, it's easy to drive, spacious, and adequate.
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Reg Moses
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent
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Elsa Camp
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Cliff McCarthy
London
4 /10 Average
Reviewed: Sunday, September 21, 2025
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Jessica MacArthur
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall, it was a smooth experience. They tried to upsell a higher model and insurance, but after learning that I already had full insurance from QEEQ and experience with renting cars abroad, they didn't insist. It's understandable as it's part of their sales process and shouldn't be taken too seriously. We didn't get the Grandland but were given an equivalent MG ZS with over 10,000 kilometers. The 1.5 engine felt a bit underpowered, but it was manageable with the manual transmission and generally sufficient for the speed limits in the UK. Overtaking was a bit challenging, but both cars are probably of similar quality. No extra charges for returning the car so far. To ensure peace of mind, take photos and videos of the car inside and out before picking up and returning it, keep the gas receipts, and you should be fine.
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Karen Jackson
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.
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Tom Cotton
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall service was good, explanations were clear at pick-up.
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Cliff Connie
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Very satisfied
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Tina Robbins
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Rita Galsworthy
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.
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Basil Steinbeck
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfactory
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Webb Thackeray
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall satisfied. The vehicle provided didn't have a recognizable brand, possibly a local UK brand. The trunk was large enough to fit four suitcases. However, the two rear doors couldn't be opened from the inside and required someone outside to open them, which was very inconvenient. We tried several times, and it wasn't due to the child lock, unsure of the reason.
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Janice Christy
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.
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Dale Clapham
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent
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Gabrielle Tuttle
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Satisfied, but there was no timer, which resulted in a parking fine.
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Pamela Crofts
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.
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Regan Moore
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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L.Lai
London
7 /10 Good
Reviewed: Sunday, September 21, 2025
Please see above. Car had many faults. The dent should be fixed before being rented again.
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Bernie Faraday
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.
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Thera Jeames
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
When picking up the car, they noticed we had a lot of luggage and upgraded us to a larger vehicle at the same price. The car was brand new, easy to operate, and the service was excellent. Returning the car was a bit difficult to locate, and we ended up paying a £5 parking fee after spending 2 minutes in the airport parking lot. The deposit was refunded the next day, which was very good.
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Vincent Cocker
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied, no aggressive insurance upselling.
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Mark Kathleen
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Although you need to take a number and queue, the process is overall quite quick! Very good.
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Janet Bob
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The car was in great condition, and the service was efficient.
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Rosemary Godwin
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
It was a very pleasant car rental experience. Quick pickup, quick return, and a new car.
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Burton Brook
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Irene London
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Not bad.
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Kim Bennett
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Janet Bob
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent overall service. The entire process was completed within 10 minutes without any upselling or poor service. Everything went smoothly.
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Dora Den(n)is
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Richard Wesley
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Rosemary Godwin
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Honey Meg
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Alvis Abe
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Sandy Piers
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The overall service was excellent.
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Adair Jonson
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very considerate and thorough.
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Verne Cumberland
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Satisfied
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Gustave Gold
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, the entire process took very little time!
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Monroe Henley
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Marico Wagner
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good, the service is very fast.
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Francis Lincoln
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall satisfied, but you need to be discerning. It's an Indian-operated store that promotes additional insurance—just decline if you're not interested, and their attitude will remain professional. Here's an interesting detail: we initially booked a small SUV, but when the staff saw we had 3 pieces of luggage, they said the car we booked could only fit 2 pieces and asked us to pay an extra £30 per day. When I refused, they eventually said 'never mind' and upgraded us to a bigger model for free, likely because they didn't have the car we originally booked. In the end, we were quite happy—the rental and return process was quick and convenient. The shuttle bus to the pick-up location takes about 15-20 minutes.
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Martina Beck
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied
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Dunn Raphael
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Short waiting time.
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Marcia McCarthy
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied
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Wilbur Saxton
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Edwina Bloor
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Regina Green
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Zenobia Oscar
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Nydia Huntington
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good.
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Susanna Tomlinson
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Edmund Waters
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Satisfied
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Belinda O'Neil
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, easy pickup and convenient return.
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Webster Benedict
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
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Cecil Cronin
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Acceptable.
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