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Disappointed we didn't get a rave 4 as the booked said

Reviewed: Sun, Jan 12, 2020
About Europcar: 7.7 /10
Was not given the car we had booked. Instead was offered a Nissan Quashqai
About QEEQ: 8.0 /10
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Harold Kellogg

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Reviewed: Fri, Jul 29, 2016
About Europcar: 10.0 /10
The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.
About QEEQ: 10.0 /10

Claude Peter

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Reviewed: Mon, Aug 1, 2016
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 8.0 /10

Muhammed Azhar

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Intermediate | Hyundai Ioniq or similar
Reviewed: Mon, Aug 26, 2019
“Bit pricey but absolutely worth it”
About Europcar: 9.3 /10
Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..
About QEEQ: 10.0 /10

A.Hamdard

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Small SUV | Nissan Qashqai or similar
Reviewed: Sun, Jun 9, 2019
About Europcar: 10.0 /10
Excellent customer service very friendly people and desk
About QEEQ: 10.0 /10
Excellent customer service very friendly

Peppy Dosanjh

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Small SUV | Nissan Qashqai or similar
Reviewed: Tue, Mar 5, 2019
“Upselling based on not having the car that you ordered”
About Europcar: 7.7 /10
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
About QEEQ: 10.0 /10

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