UNITED KINGDOM CAR RENTAL REVIEWS

Overall the staff were pretty nice, but they switched people doing the check-in twice in the middle, which was a bit inconvenient.

Big name company so it feels trustworthy. The staff were pretty nice when I picked up the car, but they did try to upsell extra insurance even though I’d already bought coverage back home.

Service was great and their follow-up was really fast.

The staff were really friendly and took the time to explain everything clearly.

Pickup was really easy and drop-off went smoothly too.

Pretty good overall. Just a heads‑up: make sure you specifically request a petrol car, otherwise they’ll give you an EV. Electric cars are really inconvenient in the UK, especially if you’re heading up to the Highlands—charging can be a real pain. Luckily the staff realized we were going to the Highlands and quickly switched us to a petrol car. Big thumbs‑up for their service.

The store manager was really friendly and genuinely tried to help us sort everything out, and they were incredibly patient the whole time.

The staff were really welcoming and friendly.

Smooth process and the car was in great condition.

Avis was super friendly and efficient—really great service!

Pretty good overall.

Brand-new car and everything went smoothly overall. The only hiccup was being charged an extra day because I picked up the car about ten minutes early, but luckily QEEQ helped sort it out after we talked it through.

Customer service was really friendly and helpful

Pretty satisfied overall.

Pick-up was really easy and stress-free.

Really good

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

Everything was handled on the spot, no waiting around at all.