UNITED KINGDOM CAR RENTAL REVIEWS

Booked a Citroen C3 but got a Peugeot 208 instead. Since it’s the same category and the car was very new (registered in 2026), it drove really well and everything was great over the 4 days we used it. Pick-up at London City Airport was fast, but the rental staff didn’t come with me to inspect the car—they just handed me the keys and told me which bay it was in, so you really have to take your own photos and videos for your records. We returned the car at Manchester Airport, where a staff member checked the car with us on the spot and completed all the paperwork right away—very quick and efficient.

The pickup went pretty smoothly overall. Nobody tried to hard-sell me anything, and even though the staff weren’t exactly warm or chatty, everything got done without issues, which I’m pretty happy about. I did forget to bring the physical translation of my license when I picked up the car. They wouldn’t accept a photo or an online version; they insisted on seeing the actual document. Luckily I had my Brazilian driver’s license with me, and they accepted that.

I booked a Peugeot Citroën 5008 for Monday, and since they happened to have one available, they even upgraded me to a 9-seater for free.

Been renting from them forever—nothing more needs to be said.

Very satisfied!

The car was great – basically brand new and really powerful. It even felt like there was some steering assist when turning, automatically adjusting a bit so it was easier to handle. I realized the insurance I bought didn’t really cover damage. The guy at the rental counter said if you don’t buy the extra coverage, any damage could cost you over £1,000, but with it you only pay £100 per incident. I ended up adding that on the spot, around £18 per day.

Same group as Enterprise, definitely a brand you can trust.

No hard selling at all, and both pickup and return went really smoothly.

You can buy full coverage for Hertz directly through QEEQ, which is super handy. Really hope they can roll this out with more international car rental companies.

Pickup and return were both super smooth. I showed up over an hour late and asked if I could bring the car back a bit later too. The lovely lady at the counter agreed to give me an extra two hours, and she handed over a very new, super high-tech car that was spotless and filled up. During the rental the tire pressure warning came on, so I went back to the store and they adjusted it right away—everyone there was really nice. Return was also easy. A few minutes after I left, a handsome staff member actually ran out to the street to return the credit card I’d forgotten on the front passenger seat. I was really touched. Big thumbs up!

Bought the insurance locally and it was a bit pricey.

Everything was great overall.

Overall the communication went pretty smoothly, and even without an upgrade they didn’t make a fuss about anything.

Super convenient location right by Guildford Station. They gave us a shiny BYD hybrid – really comfortable, loads of space, and great on fuel.

Paperwork at the big-city branch was processed pretty quickly.

Very satisfied

It was okay overall, nothing special but nothing really bad either.

They do try to upsell you a bit, so just keep an eye on that, but overall it was fine.

We had an accident during the rental and it was completely our fault. After we contacted the rental company, they immediately sent a tow truck to take the car to the nearest branch and arranged a replacement on the spot.