CAR RENTAL REVIEWS ON ALAMO AT HEATHROW AIRPORT, LHR

It's okay.

The queue at Alamo in London Heathrow was a bit long, business must be really good.

The rental company was actually really good overall.

Excellent experience, very efficient return process.

The staff is abundant, and the car pickup was very quick.

Very satisfied

Satisfied

Quite satisfactory.

The service attitude is proactive.

A very satisfying car rental experience. The car was in excellent condition and very new.

Satisfied with the service. Had to wait a bit to pick up the car, but returning it was very fast.

I picked up the car just an hour earlier, but they charged me for an entire day without clear notification.

Bought the insurance locally and it was a bit pricey.

I booked a 9‑seat Ford but ended up with a 9‑seat Renault Trafic van instead, and the body is quite a bit bigger than the Ford. The steering felt a bit stiff and heavy, so driving it was a little stressful at first, but it handled the whole trip fine with no issues at all. Both the pick-up and return were super smooth, and the staff were really friendly and helpful. Overall, the self‑drive experience in the UK was very good.

Booked a Volvo XC60 but ended up with a BMW instead, so the car model got swapped. The trunk was a bit small – we could only fit three 24-inch suitcases, and the last one had to go in my friend’s car.
That said, the car was really nice to drive, very comfortable and fuel-efficient. Pick-up and return were smooth, staff didn’t try to hard-sell anything, and the service was great overall.

The car was in really good shape!

Very good. The car was a brand new model from 2025.

Highly satisfied, will use again next time!

It's okay, better than expected.