Alamo, London Heathrow Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Toyota Aygo
Mini
US$43.00/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Corsa
Economy
US$47.00/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$47.00/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus
Compact
US$48.00/day
Rent a car
- Collision Damage Waiver & TP
Mercedes-Benz A Class
Compact
US$49.00/day
Rent a car
- Collision Damage Waiver & TP
Nissan Juke
Small SUV
US$50.00/day
Rent a car
- Collision Damage Waiver & TP
Opel Insignia
Standard
US$51.00/day
Rent a car
- Collision Damage Waiver & TP
- Vauxhall Insignia
  US$51.00/day
- Nissan Leaf
  US$54.00/day
- Vauxhall Mokka
  US$56.00/day
Show other 35
Fold up
- Alamo Heathrow Airport T1-T4(LHR) Nissan Qashqai Rental
  US$57.00/day
- Alamo Heathrow Airport T1-T4(LHR) Mercedes-Benz C Class Rental
  US$63.00/day
- Alamo Heathrow Airport T1-T4(LHR) Nissan X-Trail Rental
  US$68.00/day
- Alamo Heathrow Airport T1-T4(LHR) Ford Kuga Rental
  US$68.00/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo xc40 Rental
  US$77.00/day
- Alamo Heathrow Airport T1-T4(LHR) Skoda Octavia Rental
  US$80.00/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo XC60 Rental
  US$82.00/day
- Alamo Heathrow Airport T1-T4(LHR) Peugeot 5008 Rental
  US$87.00/day
- Alamo Heathrow Airport T1-T4(LHR) Mercedes-Benz E Class Rental
  US$90.00/day
- Alamo Heathrow Airport T1-T4(LHR) Peugeot 5008 Rental
  US$96.00/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo Xc90 Rental
  US$112.00/day

Alamo - London Heathrow Airport Information, Car Rental Instructions & Policies

Address

ENTERPRISE RENT A CAR, NORTHERN PERIMETER ROAD, HEATHROW, ENG, TW6 2RY, GB

Telephone

+442081501809

Pick-up Instructions

The Alamo - London Heathrow Airport car rental location is in terminal

On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 21 to 23: Exit the arrivals hall and cross over to the 3rd lane. The stops are at the left side of this lane. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks and Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.

Drop-off Instructions

Please return vehicle at:Northern Perimeter Rd, Heathrow TW6 2RY, United Kingdom. The shuttle bus will take you back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Other car models Pack up ^	100% of the rental car rate plus GBP 200-1000	30-60
Citroen E-c4 Electric Or Similar C7 Toyota Yaris Cross Hyundai Ioniq Renault Megane Renault Kwid Chevrolet Bolt Kia Niro Seat Arona Renault Duster Nissan E Nv200 Vauxhall Corsa Fiat 500 Citroen C3 Toyota Yaris Peugeot 208 Renault Rafale Or Similar Show more > Citroen E-c4 Electric Or Similar C7 Toyota Yaris Cross Hyundai Ioniq Renault Megane Renault Kwid Chevrolet Bolt Kia Niro Seat Arona Renault Duster Nissan E Nv200 Vauxhall Corsa Fiat 500 Citroen C3 Toyota Yaris Peugeot 208 Renault Rafale Or Similar Iveco Daily 12m3 Wildtrack Skoda Ocatvia Volkswagen Polo Volkswagen Id.4 Renault Austral Chery Tiggo 7 Renault Rafale Mercedes Evito Ford Transit Lwb 5 2 Peugeot 5008 Iveco Daily 20mâ³ Kia Picanto Mercedes Sprinter Iveco Daily Opel Insignia Skoda Octavia Toyota Corolla Vauxhall Insignia Fiat Tipo Volvo Ex40 Ford Kuga Chevrolet Blazer Ford Kuga Iveco Daily 8m3 Vauxhall Vivaro 5.8mâ³ Fiat Talento 9p Pack up ^	100% of the rental car rate plus GBP 200	30-60
Bmw 1 Series Bmw 1 Series Lexus Ux 300e Mustang Mach E Kia Sorento Volvo Xc60 Ford Transit Mini Cooper Cabrio Or Similar Toyota Hilux Ford Tourneo Custom Ford Transit Custom Polestar 2 78kwh Range 450km Alfa Romeo Giulia Bmw 5 Series Mercedes C-class Audi A6 Show more > Bmw 1 Series Bmw 1 Series Lexus Ux 300e Mustang Mach E Kia Sorento Volvo Xc60 Ford Transit Mini Cooper Cabrio Or Similar Toyota Hilux Ford Tourneo Custom Ford Transit Custom Polestar 2 78kwh Range 450km Alfa Romeo Giulia Bmw 5 Series Mercedes C-class Audi A6 Mercedes Eqs Haval H6 Gac Gs4 Pack up ^	100% of the rental car rate plus GBP 500	30-60
Mercedes S-class Mercedes E-class Bmw Ix Volvo Xc90 Tesla Model 3 Or Similar Mercedes S-class Mercedes Cls Volvo Xc40 Range Rover Sport Pack up ^	100% of the rental car rate plus GBP 1000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, AMEX

Debit card accepted: Visa, Master, AMEX

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Show More Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Poland Slovakia Slovenia Spain Switzerland Portugal Ireland	GBP 325 per rental

European Travel Coverage is required to drive from the UK mainland to Ireland or mainland Europe. 72h advance notice and branch approval are required. Only credit card payments accepted. Not valid for Premium, Luxury, or Executive cars. Fee: £325; £27 for NI to ROI. Non-UK license holders may face extra checks.

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Ford Tourneo Custom	Ireland	GBP 300 per rental

Customers collecting a vehicle in Great Britain and planning to drive in the Republic of Ireland or mainland Europe must purchase European Travel Insurance (ETI). Customers without a UK driving licence may be subject to additional eligibility checks before rental. ETI includes written authorisation (VE103B form) to drive the vehicle in the permitted countries listed below, as well as 24/7 international roadside assistance provided by the AA. Customers must inform the rental location of any cross-border travel and obtain prior authorisation. The rental location must be notified at least 72 hours before vehicle collection to arrange ETI. ETI is available only to customers paying by credit card. It covers travel only in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, and the United Kingdom. This applies to both the destination and any countries/territories travelled through. Premium, Luxury, and Executive vehicles are not covered by ETI and must not be taken outside the country/territory where they were rented. The ETI fee is £325.00 per rental for all cross-border travel. For rentals in Northern Ireland crossing into the Republic of Ireland only, the fee is £27.00.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Honda Fit,Hyundai I30,Renault Megane,Renault Kwid,Vauxhall Corsa,Fiat 500,Vauxhall Corsa,Vauxhall Corsa,Peugeot 208,Renault Rafale Or Similar,Skoda Ocatvia,Volkswagen Polo,Toyota Aygo,Kia Picanto,Opel Insignia,Toyota Corolla,Vauxhall Insignia,Fiat Tipo,

EUR 1350 for Wildtrack,Ford Transit,Mini Cooper Cabrio Or Similar,Ford Transit Lwb,5 2,Peugeot 5008,Vauxhall Vivaro 5.8mâ³,Toyota Rav4 Or Similar,Fiat Talento 9p,

EUR 1400 for Bmw 1 Series,Bmw 1 Series,

GBP 2000 for other car models.

GBP 2000 for Bmw 1 Series,Bmw 1 Series,Lexus Ux 300e,Mustang Mach E,Kia Sorento,Volvo Xc60,Ford Transit,Mini Cooper Cabrio Or Similar,Skoda Ocatvia,Volkswagen Polo,Volkswagen Id.4,Renault Austral,Chery Tiggo 7,Renault Rafale,Toyota Hilux,Peugeot 5008,Mercedes S-class,Mercedes E-class,Bmw Ix,Volvo Xc90,Ford Tourneo Custom,Ford Transit Custom,Polestar 2 78kwh Range 450km,Alfa Romeo Giulia,Bmw 5 Series,Mercedes C-class,Audi A6,Mercedes Eqs,Haval H6 Gac Gs4,Opel Insignia,Skoda Octavia,Toyota Corolla,Vauxhall Insignia,Fiat Tipo,Volvo Ex40,Ford Kuga,Chevrolet Blazer,Ford Kuga,Fiat Talento 9p,Tesla Model 3 Or Similar,Mercedes S-class,Mercedes Cls,Volvo Xc40,Range Rover Sport,

GBP 1500 for Citroen E-c4 Electric Or Similar,C7 Toyota Yaris Cross,Hyundai Ioniq,Renault Megane,Fiat Egea,Renault Kwid,Chevrolet Bolt,Kia Niro,Seat Arona,Renault Duster,Vauxhall Corsa,Fiat 500,Citroen C3,Toyota Yaris,Peugeot 208,Renault Rafale Or Similar,Kia Picanto,

GBP 1500-2000 for Wildtrack,Ford Transit Lwb,Iveco Daily 20mâ³,Mercedes Sprinter,Iveco Daily,Vauxhall Vivaro 5.8mâ³,

Theft Insurance Excess differs by car model:

GBP 1500-2000 for Wildtrack,Ford Transit Lwb,Iveco Daily 20mâ³,Mercedes Sprinter,Iveco Daily,Vauxhall Vivaro 5.8mâ³,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Heathrow Airport T5

1.2 mi from Heathrow Airport T1-T4

1.2 mi from Heathrow Airport

Railway Stations

0.8 mi from Heathrow Terminal 5

1.1 mi from Heathrow Terminals 2 & 3

1.9 mi from Heathrow Terminal 4

Hotels

11.7 mi from Stunning 2 bedroom garden flat in Leafy Kensington

12.2 mi from The Penywern Road Gem - DACA

12.3 mi from Copthorne Tara Hotel London Kensington

Other Landmarks

10.2 mi from Hyde Park

15.1 mi from Trafalgar Square

15.2 mi from Big Ben

CHECK RATES

Map view of Alamo Store Location

coordinates: 51.479583 -0.476222

Location Images

Alamo-London Heathrow Airport-45665-telegraph

The Sign

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 2.2
Vehicle cleanliness: 2.0
Spaciousness: 1.9
Counter staff: 2.4
Pick-up location: 2.1
Drop-off location: 2.1
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Anonymous
London
10 /10 Excellent
Reviewed: Tuesday, October 27, 2026
The rental company was actually really good overall.
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Anonymous
London
10 /10 Excellent
Reviewed: Monday, October 5, 2026
Booked a Volvo XC60 but ended up with a BMW instead, so the car model got swapped. The trunk was a bit small – we could only fit three 24-inch suitcases, and the last one had to go in my friend’s car.
That said, the car was really nice to drive, very comfortable and fuel-efficient. Pick-up and return were smooth, staff didn’t try to hard-sell anything, and the service was great overall.
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Anonymous
London
10 /10 Excellent
Reviewed: Monday, October 5, 2026
I booked a 9‑seat Ford but ended up with a 9‑seat Renault Trafic van instead, and the body is quite a bit bigger than the Ford. The steering felt a bit stiff and heavy, so driving it was a little stressful at first, but it handled the whole trip fine with no issues at all. Both the pick-up and return were super smooth, and the staff were really friendly and helpful. Overall, the self‑drive experience in the UK was very good.
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Anonymous
London
10 /10 Excellent
Reviewed: Saturday, June 6, 2026
Bought the insurance locally and it was a bit pricey.
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Anonymous
London
10 /10 Excellent
Reviewed: Friday, June 5, 2026
The car was in really good shape!
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Michael Marner
London
10 /10 Excellent
Reviewed: Tuesday, October 21, 2025
Excellent experience, very efficient return process.
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Toby Ellen
London
8 /10 Very good
Reviewed: Sunday, October 5, 2025
The service attitude is proactive.
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Faithe Peggy
London
8 /10 Very good
Reviewed: Tuesday, September 30, 2025
The queue at Alamo in London Heathrow was a bit long, business must be really good.
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Marvin Curme
London
8 /10 Very good
Reviewed: Sunday, August 31, 2025
Satisfied with the service. Had to wait a bit to pick up the car, but returning it was very fast.
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Yedda Murray
London
10 /10 Excellent
Reviewed: Tuesday, August 19, 2025
Very satisfied
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Xaviera Eden
London
10 /10 Excellent
Reviewed: Thursday, August 14, 2025
Quite satisfactory.
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Judith Gracie
London
8 /10 Very good
Reviewed: Wednesday, August 13, 2025
It's okay.
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Muriel Aldington
London
8 /10 Very good
Reviewed: Sunday, August 10, 2025
I picked up the car just an hour earlier, but they charged me for an entire day without clear notification.
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Marlon Gosse
London
10 /10 Excellent
Reviewed: Friday, August 8, 2025
It's okay, better than expected.
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Lester Melville
London
6 /10 Average
Reviewed: Friday, August 1, 2025
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Doris Harvey
London
8 /10 Very good
Reviewed: Thursday, July 31, 2025
Satisfied
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Theobald Swinburne
London
10 /10 Excellent
Reviewed: Sunday, July 27, 2025
A very satisfying car rental experience. The car was in excellent condition and very new.
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Charles Philemon
London
10 /10 Excellent
Reviewed: Tuesday, July 22, 2025
The staff is abundant, and the car pickup was very quick.
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Omar Hazlitt
London
10 /10 Excellent
Reviewed: Friday, July 18, 2025
Very good. The car was a brand new model from 2025.
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Tony Barrett
London
10 /10 Excellent
Reviewed: Friday, July 11, 2025
Highly satisfied, will use again next time!
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Gordon Russell
London
10 /10 Excellent
Reviewed: Monday, July 7, 2025
Extremely satisfied!
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Veronica Defoe
London
10 /10 Excellent
Reviewed: Thursday, June 26, 2025
Fairly satisfied.
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Joshua Stone
London
4 /10 Average
Reviewed: Tuesday, June 10, 2025
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Dave Winifred
London
10 /10 Excellent
Reviewed: Saturday, May 31, 2025
Very satisfied
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Aries Becky
London
4 /10 Average
Reviewed: Monday, May 19, 2025
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Tracy Jeremy
London
10 /10 Excellent
Reviewed: Monday, April 14, 2025
Satisfied
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Kyle Amelia
London
10 /10 Excellent
Reviewed: Tuesday, February 11, 2025
Pretty good, quite nice.
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Hubery Silas
London
10 /10 Excellent
Reviewed: Friday, February 7, 2025
Very satisfied.
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Chad Kipling
London
10 /10 Excellent
Reviewed: Thursday, February 6, 2025
The company staff were very professional and patient, and they quickly answered all my questions.
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Bart Ernest
London
10 /10 Excellent
Reviewed: Friday, January 31, 2025
Excellent car rental company, offered a free upgrade.
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Atwood Walsh
London
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
At the designated time, the ordered Volvo XC60 was not available, but a similar-sized Benz SUV was provided instead.
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Angela Perkin
London
10 /10 Excellent
Reviewed: Sunday, December 29, 2024
Overall it was good, but there were no automatic cars available, so they switched to a manual one for me. Luckily, I can handle both.
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Rod Black
London
10 /10 Excellent
Reviewed: Sunday, December 29, 2024
I always rent from this company.
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Jason Burne-Jones
London
8 /10 Very good
Reviewed: Friday, November 22, 2024
Not bad, though the final price was increased.
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Zara Wyat(t)
London
10 /10 Excellent
Reviewed: Friday, November 15, 2024
The overall service is acceptable.
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Randolph Titus
London
10 /10 Excellent
Reviewed: Monday, October 28, 2024
Very satisfied
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N.Seemakurti
London
10 /10 Excellent
Reviewed: Tuesday, October 22, 2024
Team was very friendly and understanding, will recommend taking car from them.
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Edith Henry
London
10 /10 Excellent
Reviewed: Thursday, October 10, 2024
Very satisfied.
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Tina Judd
London
10 /10 Excellent
Reviewed: Tuesday, October 8, 2024
Very good.
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Angelo Woolf
London
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
Good.
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Nelson Jerry
London
10 /10 Excellent
Reviewed: Saturday, September 28, 2024
Very satisfied.
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Muhamad Rusdi Ismail
London
10 /10 Excellent
Reviewed: Wednesday, September 18, 2024
The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement
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H.Carpenter
London
6 /10 Average
Reviewed: Thursday, September 12, 2024
The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more
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Norton Simpson
London
10 /10 Excellent
Reviewed: Tuesday, September 10, 2024
A very convenient car rental experience.
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Odelette Effie
London
10 /10 Excellent
Reviewed: Monday, September 2, 2024
Picking up and dropping off the car went smoothly. The originally booked car was too small to fit the luggage, so we switched to a Hyundai. It was easy to drive and very fuel-efficient.
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Ophelia Housman
London
6 /10 Average
Reviewed: Saturday, August 31, 2024
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Una Coleridge
London
8 /10 Very good
Reviewed: Friday, August 30, 2024
The overall service was quite good. Both pickup and drop-off were very convenient. The staff, especially during the return process, was very polite. A major advantage is the relatively low deposit of only 200 GBP.
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Abraham Bronte
London
4 /10 Average
Reviewed: Tuesday, August 27, 2024
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Madge Walter
London
4 /10 Average
Reviewed: Tuesday, August 27, 2024
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Devin Gunther
London
10 /10 Excellent
Reviewed: Saturday, August 24, 2024
The car rental process is convenient.
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Amy Jordan
London
10 /10 Excellent
Reviewed: Tuesday, August 20, 2024
When I picked up the car, the staff lady noticed my English wasn't very fluent. She didn't make it complicated for me at all and even upgraded my originally booked Nissan Qashqai SUV to a Volkswagen SUV without hesitation.
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Stacey
London
10 /10 Excellent
Reviewed: Thursday, August 15, 2024
Very satisfied. Quick service.
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Enoch Doherty
London
10 /10 Excellent
Reviewed: Thursday, August 15, 2024
Excellent
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Norman Garcia
London
10 /10 Excellent
Reviewed: Thursday, August 8, 2024
Overall satisfied with the experience. The vehicle was upgraded to an XC40, which could fit three 24-inch suitcases perfectly. The built-in Google navigation system was very convenient to use. The only downside was that the car wasn't provided with a full tank of gas; it had just over half a tank. The staff mentioned that there were no gas stations nearby and suggested prepaying for half or a full tank, which made leaving some gas in the tank a bit tricky. I just returned the car a few days ago, so I'm not sure yet if there will be any additional charges.
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Jessica MacArthur
London
10 /10 Excellent
Reviewed: Wednesday, August 7, 2024
Good, quick pickup and drop-off.
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Sebastiane Roger
London
10 /10 Excellent
Reviewed: Tuesday, August 6, 2024
Satisfactory
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P.M. Day
London
10 /10 Excellent
Reviewed: Tuesday, July 30, 2024
Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it. Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!
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Tom Funk
London
10 /10 Excellent
Reviewed: Friday, July 26, 2024
Very satisfied
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Mona Lou(ie)
London
10 /10 Excellent
Reviewed: Tuesday, July 23, 2024
I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.
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Wendell Nehemiah
London
10 /10 Excellent
Reviewed: Thursday, July 18, 2024
Convenient airport pickup, short wait time at the store, and the staff quickly handled the car rental procedures.
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Donahue Rudolph
London
8 /10 Very good
Reviewed: Friday, July 12, 2024
Efficient service, easy pickup and drop-off.
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Booth Whittier
London
10 /10 Excellent
Reviewed: Friday, June 28, 2024
Excellent
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Mignon Archibald
London
8 /10 Very good
Reviewed: Thursday, June 27, 2024
Satisfied
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L.Lai
London
10 /10 Excellent
Reviewed: Wednesday, June 26, 2024
We are always met at the door by the ALamo agent whenever we rent a car from Alamo. There is never any queue. However, the Mercedes A series we booked was not available, so we settled for a Volkswagen Arteon which was a pleasure to drive as it was a smart car.
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Herman Milne
London
10 /10 Excellent
Reviewed: Wednesday, June 19, 2024
The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.
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Ira Julia
London
8 /10 Very good
Reviewed: Tuesday, June 18, 2024
Satisfied
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Mandy Hawthorne
London
8 /10 Very good
Reviewed: Tuesday, June 18, 2024
Satisfied
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Ogden Gard(i)ner
London
8 /10 Very good
Reviewed: Tuesday, June 18, 2024
Quite satisfied
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Anonymous
London
7 /10 Good
Reviewed: Saturday, May 18, 2024
First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.
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Chapman May
London
6 /10 Average
Reviewed: Tuesday, May 14, 2024
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Hedy Michelson
London
6 /10 Average
Reviewed: Saturday, April 20, 2024
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Kama Boswell
London
8 /10 Very good
Reviewed: Thursday, April 18, 2024
Overall satisfied
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Les Strong
London
10 /10 Excellent
Reviewed: Friday, March 15, 2024
The overall process was quite smooth
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Ives Barton
London
10 /10 Excellent
Reviewed: Wednesday, March 13, 2024
Very satisfied
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Gladys Sainsbury
London
10 /10 Excellent
Reviewed: Thursday, February 29, 2024
Pretty good
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Cora Caroline
London
10 /10 Excellent
Reviewed: Sunday, February 25, 2024
Convenient, friendly, and attentive
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Vivien Pritt
London
10 /10 Excellent
Reviewed: Friday, February 23, 2024
Pretty good. I picked up the car on the second day from a location just 10 minutes away from my hotel. The process was simple; I only needed a credit card and driver's license. They also asked for a translated copy of my driver's license. Overall, it was a good experience.
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Edward Francis
London
2 /10 Poor
Reviewed: Monday, February 19, 2024
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Joseph Pater
London
6 /10 Average
Reviewed: Friday, February 16, 2024
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Hiram Gresham
London
8 /10 Very good
Reviewed: Monday, February 5, 2024
Satisfied
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Anonymous
London
9 /10 Excellent
Reviewed: Thursday, January 18, 2024
Got Corsa instead of focus which is smaller.
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Geraldine Evan
London
10 /10 Excellent
Reviewed: Saturday, January 13, 2024
Extremely satisfied with the service.
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S.Hocking
London
9 /10 Excellent
Reviewed: Thursday, January 4, 2024
Very good customer service best I’ve experienced
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L.Lai
London
10 /10 Excellent
Reviewed: Saturday, December 30, 2023
The service at pick up and drop off was exemplary. Staff were very helpful.
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Natalie Springhall
London
8 /10 Very good
Reviewed: Thursday, December 28, 2023
The service attitude at the store was pretty good, there were no upsells, and there was no waiting in line. However, we were very dissatisfied with the handling of the accident aftermath. The accident was entirely the other party's fault, yet they still charged us £1500 when returning the car. It's been over three months since we returned home and we have yet to get our money back, with the excuse that the other party’s insurance has not compensated them.
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Leopold Chapman
London
6 /10 Average
Reviewed: Tuesday, October 3, 2023
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Pag Christiana
London
2 /10 Poor
Reviewed: Thursday, September 14, 2023
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Kelly Byron
London
2 /10 Poor
Reviewed: Monday, September 4, 2023
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Humphrey Cheung
London
9.3 /10 Excellent
Reviewed: Sunday, August 27, 2023
The staff is very responsive and nice, and the picking and return process are very smooth. They can allow us to pick the more suitable one for my family at spot.
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P.Osgerby
London
10 /10 Excellent
Reviewed: Monday, August 14, 2023
Excellent service from Alamo, only 10 mins to get going, car new and nice, staff very friendly and knowledgeable, first class service, will use again.
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Belle Lynch
London
10 /10 Excellent
Reviewed: Monday, February 6, 2023
The car rental service was pretty good.
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C.Hoo
London
10 /10 Excellent
Reviewed: Tuesday, December 27, 2022
I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station. Additionally , I have a very good and comfortable driving with the car .
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M.ISMAIL
London
10 /10 Excellent
Reviewed: Thursday, November 24, 2022
excellent staff
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Geoffrey Fanny
London
8 /10 Very good
Reviewed: Tuesday, November 1, 2022
Long wait times
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LK
London
10 /10 Excellent
Reviewed: Monday, September 26, 2022
The car meets our expectation. Pick up and drop off are easy. Staffs are good.
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Ron Saul
London
6 /10 Average
Reviewed: Thursday, June 23, 2022
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Sunday, June 5, 2022
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M.Vardalia
London
8 /10 Very good
Reviewed: Monday, August 17, 2020
I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.
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K.Ridgway
London
9.3 /10 Excellent
Reviewed: Monday, March 30, 2020
Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine
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A.Bin muhammad
London
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2020
Very good
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M.Vardalia
London
7.7 /10 Good
Reviewed: Wednesday, February 19, 2020
The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.
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Boyd Nichol(s)
London
4 /10 Average
Reviewed: Wednesday, January 15, 2020
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Rod Black
London
8 /10 Very good
Reviewed: Saturday, December 7, 2019
There were staff members onsite to guide and arrange.
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L.Lai
London
8.3 /10 Very good
Reviewed: Tuesday, November 12, 2019
The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.
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Opp
London
10 /10 Excellent
Reviewed: Tuesday, October 29, 2019
I had a great experience 20 minutes To pick up car less than 10mins to drop off great stafff quick and easy
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B.Shah
London
10 /10 Excellent
Reviewed: Tuesday, October 22, 2019
Absolutely amazing friendly service with a smile. You absolutely get that VIP feeling when you hire from Alamo. Car was very clean with no damage and get drive.
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Anonymous
London
9.7 /10 Excellent
Reviewed: Saturday, October 19, 2019
I liked that someone came out to meet us and go through the process without having to wait in line. Also having him program in the coordinates location to return the car was brilliant,
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Phoenix Barnard
London
4 /10 Average
Reviewed: Monday, October 14, 2019
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M.Vardalia
London
9 /10 Excellent
Reviewed: Sunday, October 13, 2019
The staff at the counter are really nice and proactive. They helped me as there was a problem. The cars are not brand new, they can be a little old so the drive isn't as nice. But still very good.
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Tyler Maurice
London
2 /10 Poor
Reviewed: Tuesday, September 3, 2019
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M.Vardalia
London
7.7 /10 Good
Reviewed: Saturday, August 17, 2019
The car i was given was a Jaguar XE. M, it was ok, it had really good features inside the car, but it was really juicy. I think the car has not been given a service. Also the car was dirty inside and out. But Monika at Alamo was amazing and her customer service was excellent.
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Anonymous
London
10 /10 Excellent
Reviewed: Tuesday, August 6, 2019
Very fast and easy check in process. The staff at the counter was very helpful and did not try to push any insurance.. Car quality was good, in fact it was a new car..
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Kishor
London
9 /10 Excellent
Reviewed: Saturday, August 3, 2019
Have issue with car tyre pressure. Staff gave me free upgrade for next booking.
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Erin Cissie
London
2 /10 Poor
Reviewed: Thursday, August 1, 2019
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Rosalind Wilmot(t)
London
6 /10 Average
Reviewed: Sunday, July 21, 2019
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S.Sullivan
London
9.7 /10 Excellent
Reviewed: Wednesday, July 3, 2019
The staff was very friendly and made the process feel comfortable and easy
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S.Lee
London
9.3 /10 Excellent
Reviewed: Friday, May 17, 2019
It was easy to find the counter in the airport and get to the car. Counter staff at pick-up were helpful, efficient and informative. Car provided was as stated. Car return was quick and efficient. So far it has been a good experience.
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B.Petersen
London
8.3 /10 Very good
Reviewed: Monday, April 29, 2019
Staff were VERY helpful and had excellent customer service. Sam's professionalism at the Alamo reception desk really stood out. Returning the car was easy and painless. Everything was sorted in about 5 minutes. We were in a hurry so it worked perfectly for us.
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Mohd Fuad
London
8.3 /10 Very good
Reviewed: Thursday, March 28, 2019
Everything was good. just had to wait a bit for the pick up as there was a few other customers
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Horace Spender
London
10 /10 Excellent
Reviewed: Saturday, March 16, 2019
Very good
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Ferdinand Bart
London
6 /10 Average
Reviewed: Monday, February 18, 2019
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Tobey Crichton
London
10 /10 Excellent
Reviewed: Thursday, February 14, 2019
Shared location with Enterprise, same service. A £200 deposit was taken when picking up the car and refunded upon return. It took around 30 hours to get the deposit back into my account. They only checked the tires and exterior when returning, even though it had rained and was a bit dirty, it didn't affect the inspection.
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N.Mislan
London
9.7 /10 Excellent
Reviewed: Thursday, January 31, 2019
the car was good and fit to my family purpose
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Otis Joe
London
2 /10 Poor
Reviewed: Monday, January 21, 2019
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Judith Gracie
London
10 /10 Excellent
Reviewed: Friday, October 19, 2018
The staff at Alamo Car Rental were very friendly and the line was short, so we picked up the car quickly.
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J.Ubalde
London
10 /10 Excellent
Reviewed: Tuesday, September 25, 2018
Like: Hybrid
Dislike: Wish navigation system had been explained how to use.
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Regan Child
London
10 /10 Excellent
Reviewed: Saturday, November 18, 2017
Convenient and straightforward, with more affordable insurance
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Iris Toister
London
10 /10 Excellent
Reviewed: Friday, October 27, 2017
Like: The worker John Hooper was very helpful
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C.Parry
London
8.4 /10 Very good
Reviewed: Friday, September 15, 2017
Like: Staff members great
Dislike: Upsell of CDW excess. Should have been included in first quote.
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Claude Peter
London
4 /10 Average
Reviewed: Friday, August 25, 2017
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Valentina Bethune
London
10 /10 Excellent
Reviewed: Monday, August 21, 2017
Satisfied
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Meredith Flynn
London
10 /10 Excellent
Reviewed: Thursday, July 20, 2017
The service is standard and enthusiastic, and both pick-up and return of the car are very quick and convenient.
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Clare Catharine
London
4 /10 Average
Reviewed: Sunday, February 5, 2017
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Fanny Gibbon
London
2 /10 Poor
Reviewed: Saturday, September 19, 2015
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