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SURPRICE RENT A CAR, London Heathrow Airport Car Rental

SURPRICE RENT A CAR 2000+ ratings, 10 reviews

London, England, United Kingdom

6.8 / 10 Average

SURPRICE RENT A CAR - London Heathrow Airport Information, Car Rental Instructions & Policies

Address

Autumn Place, 274 Windsor Rd, Maidenhead SL6 2DT, UK (51.4936723, -0.6888615)

Telephone

+441932502444

Pick-up Instructions

The SURPRICE RENT A CAR - London Heathrow Airport car rental location is located out of the airport

Please contact the staff to pick you up to SURPRICE RENT A CAR - London Heathrow Airport car rental when you arrived.

Call on arrival 00441932502444. Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35 minutes and our driver will meet you there.

Drop-off Instructions

Please confirm the returned locaiton and instruction with the location staff when picking up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
09:00 -16:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
09:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

23 - 75 years old

Young Driver Fee applies at 23 - 24 years old with charge of GBP 42 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

UK Driving License(with DVLA check code/DVLA endorsement record)

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

You are also required to present: Proof of address such as a physical utility bill or bank statement issued within the last 4 months (UK residents) . Boarding Pass (if non-UK resident and flying into UK)

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
GBP 10/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
GBP 13.99/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
GBP 12.99/day
capped at GBP 129.9
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
GBP 12.99/day
capped at GBP 129.9
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
GBP 8.99/day
capped at GBP 89.9

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1500 for Kia Picanto,

GBP 1500 for Toyota Aygo Or Similar,

GBP 1500 for Seat Ibiza O Similar,

GBP 1500 for Nissan Micra,

GBP 1500 for Punto Summer Fleet,

GBP 1500 for Toyota Yaris,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Renault Clio,

GBP 1500 for Ford Focus - Kia Ceed Or Similar,

GBP 1500 for Fiat Punto, Seat Ibiza Or Similar,

GBP 1500 for Ford Focus Or Similar,

GBP 1500 for Toyota Aqua Gps,

GBP 1500 for Mini Cooper,

GBP 1500 for Kia Stonic,

GBP 1750 for Ford Galaxy,

GBP 1750 for Volkswagen Sharan,

GBP 2500 for Hyundai H1,

GBP 2000 for Mercedes C-class,

GBP 1750 for Ds7 Crossback,

GBP 1500 for Volkswagen Passat,

GBP 1500 for Kia Optima Or Similar,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Renault Talisman,

GBP 1500 for Skoda Octavia Automatic Or Similar,

GBP 1500 for Dacia Jogger,

GBP 1500 for Vw Passat,

Theft Insurance Excess differs by car model:

GBP 1500 for Kia Picanto,

GBP 1500 for Toyota Aygo Or Similar,

GBP 1500 for Seat Ibiza O Similar,

GBP 1500 for Nissan Micra,

GBP 1500 for Punto Summer Fleet,

GBP 1500 for Toyota Yaris,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Renault Clio,

GBP 1500 for Ford Focus - Kia Ceed Or Similar,

GBP 1500 for Fiat Punto, Seat Ibiza Or Similar,

GBP 1500 for Ford Focus Or Similar,

GBP 1500 for Toyota Aqua Gps,

GBP 1500 for Mini Cooper,

GBP 1500 for Kia Stonic,

GBP 1750 for Ford Galaxy,

GBP 1750 for Volkswagen Sharan,

GBP 2500 for Hyundai H1,

GBP 2000 for Mercedes C-class,

GBP 1750 for Ds7 Crossback,

GBP 1500 for Volkswagen Passat,

GBP 1500 for Kia Optima Or Similar,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Renault Talisman,

GBP 1500 for Skoda Octavia Automatic Or Similar,

GBP 1500 for Dacia Jogger,

GBP 1500 for Vw Passat,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.8 mi from Heathrow Airport T5

10.2 mi from Heathrow Airport

10.2 mi from Heathrow Airport T1-T4

Railway Stations

22.1 mi from Paddington Station

23.5 mi from Victoria Station

24 mi from Euston Station

Hotels

21.4 mi from Copthorne Tara Hotel London Kensington

21.6 mi from Seraphine London Kensington Garden Hotel

21.8 mi from Millennium Gloucester Hotel London

Other Landmarks

19.3 mi from Hyde Park

24.1 mi from Trafalgar Square

24.3 mi from Big Ben

FIND ME A CHEAP RENTAL
Map view of SURPRICE RENT A CAR Store Location
coordinates: 51.4936723 -0.6888615

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 6.8 / 10 Average

  • Vehicle condition: 2.4
  • Vehicle cleanliness: 2.0
  • Spaciousness: 2.3
  • Counter staff: 2.1
  • Pick-up location: 2.0
  • Drop-off location: 2.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • Peter Robinson

    London

    9 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.
    Read More >
  • Anonymous

    London

    9.3 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
    Read More >
  • Anonymous

    London

    10 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    Excellent service by Ali at checkout
    Read More >
  • S.Kilian

    London

    6.3 /10 Average

    Reviewed: Sunday, September 21, 2025

    The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.
    Read More >
  • Maureen Ruskin

    London

    2 /10 Poor

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Augustine Windsor

    London

    8 /10 Very good

    Reviewed: Sunday, September 21, 2025

    Satisfied
    Read More >
  • Darcy Hill

    London

    2 /10 Poor

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Beverly Meredith

    London

    2 /10 Poor

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Rosalind Black

    London

    2 /10 Poor

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Fay Snow

    London

    10 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    Good service, they offered insurance but didn't push when I declined.
    Read More >
  • Cliff Connie

    London

    10 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    Highly satisfied
    Read More >
  • Mandel Rebecca

    London

    6 /10 Average

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Angela Felton

    London

    10 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    The car rental and return service were both good.
    Read More >
  • Bella Hamilton

    London

    10 /10 Excellent

    Reviewed: Sunday, September 21, 2025

    The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
    Read More >
  • M.Clemens

    London

    8 /10 Very good

    Reviewed: Sunday, September 21, 2025

    Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
    Read More >
  • Marguerite Robin

    London

    6 /10 Average

    Reviewed: Sunday, September 21, 2025

    Read More >
  • Duke Jean

    London

    6 /10 Average

    Reviewed: Sunday, September 21, 2025

    Read More >
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What's the address of the rental location?

Autumn Place, 274 Windsor Rd, Maidenhead SL6 2DT, UK (51.4936723, -0.6888615)

What is the Telephone Number?

+441932502444

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The SURPRICE RENT A CAR - London Heathrow Airport car rental location is located out of the airport

Please contact the staff to pick you up to SURPRICE RENT A CAR - London Heathrow Airport car rental when you arrived.

Call on arrival 00441932502444. Terminal 2: Follow signs to Short Stay Car Park Level 4, Please wait by the lift area near Row H. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 3: Follow signs to Short Stay Car Park Level 3, Please wait by the lift area near Row A. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 4: Follow signs to Short Stay Car Park Level 2, Please wait by the lift area near Row E. Our shuttle service runs every 35 minutes and our driver will meet you there. Terminal 5: Follow the signs to Short Stay Car Park Level 1, Please wait by the lift area near Row R. Our shuttle service runs every 35 minutes and our driver will meet you there.

How to Return to the Store, Car Park or Key Box & After Hours Return Instructions?

Please confirm the returned locaiton and instruction with the location staff when picking up the car.

What are the Accepted Cards as Payment Methods for this Car Rental Store?

Can I Pick up Rental Cars with a E-voucher?

A print-out voucher is more accepted in this store.

What are the Driver Age Requirements for this Car Rental Store?

23 - 75 years old

Young Driver Fee applies at 23 - 24 years old with charge of GBP 42 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Store?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

    UK Driving License(with DVLA check code/DVLA endorsement record)

    In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

    You are also required to present: Proof of address such as a physical utility bill or bank statement issued within the last 4 months (UK residents) . Boarding Pass (if non-UK resident and flying into UK)

  • For local renters, you need to bring:

    Full driver's license issued in United Kingdom

Additional Extras

  • Additional driver GBP 10/day

    Note that all drivers must provide their valid documentation.

  • GPS rental GBP 13.99/day

    Provided by the local stores. Usually, interface and voice are of the local language.

  • Infant car seat rental GBP 12.99/day

    capped at GBP 129.9

    Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

  • Child car seat rental GBP 12.99/day

    capped at GBP 129.9

    Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

  • Child booster seat rental GBP 8.99/day

    capped at GBP 89.9

    Recommended for children weighing 40-80 lbs /18-36 kg

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    8.8 mi from Heathrow Airport T5

    10.2 mi from Heathrow Airport

    10.2 mi from Heathrow Airport T1-T4

  • Railway Stations

    22.1 mi from Paddington Station

    23.5 mi from Victoria Station

    24 mi from Euston Station

  • Hotels

    21.4 mi from Copthorne Tara Hotel London Kensington

    21.6 mi from Seraphine London Kensington Garden Hotel

    21.8 mi from Millennium Gloucester Hotel London

  • Other Landmarks

    19.3 mi from Hyde Park

    24.1 mi from Trafalgar Square

    24.3 mi from Big Ben

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