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SURPRICE RENT A CAR, London Heathrow Airport Car Rental

SURPRICE RENT A CAR 2000+ ratings, 10 reviews

London, England, United Kingdom

6.8 / 10 Average

SURPRICE RENT A CAR - London Heathrow Airport Information, Car Rental Instructions & Policies

Address

274 Windsor Rd, Maidenhead SL6 2DT, UK (51.4936723, -0.6888615)

Telephone

+441932502444

Pick-up Instructions

The SURPRICE RENT A CAR - London Heathrow Airport car rental location is located out of the airport

Please contact the staff to pick you up to SURPRICE RENT A CAR - London Heathrow Airport car rental when you arrived.

Free shuttle bus service. Please call upon arrival: 00441932502444. Please proceed to the designated shuttle meeting point according to your terminal: Terminal 2: Bus Stops 7 and 8 - Ground floor, outside the arrivals hall. Terminal 3: Bus Stops 17 and 18 - Exit the arrivals area, walk straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. Terminal 4: Bus Stop 23 - Exit the arrivals area and head toward the exit located near the Underground (Tube) Station. Terminal 5: Bus Stops 26 and 27 - Exit arrivals, walk past Costa Coffee and Marks and Spencer, then use the doors next to Caffe Nero and cross to the second lane.

Drop-off Instructions

Please confirm the returned locaiton and instruction with the location staff when picking up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
09:00 -16:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
07:00 -18:00
07:00 -18:00

Security Deposit

Deposit amounts depend on the vehicle category and can be paid via credit card pre-authorization.
Representative Car ModelsDeposit Amount (approx.)Business Days Required for Refund

Applicable to all car types, incl. Compact, SUV, Economy, Mini and more.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

You are also required to present: Proof of address such as a physical utility bill or bank statement issued within the last 4 months (UK residents) . Boarding Pass (if non-UK resident and flying into UK)

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Not allowed:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1500 for Nissan March,

GBP 1500 for Flat 500,

GBP 1500 for Kia Picanto_or Similar,

GBP 1500 for Ford Fiesta,

GBP 1500 for Fiat 500,

GBP 1500 for Volkswagen Polo,

GBP 1500 for Kia Rio Hb,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Kia Picanto,

GBP 1500 for Kia Ceed,

GBP 1500 for Citroen C4 Cactus,

GBP 1500 for Fiat 500l,

GBP 1500 for Toyota Rav4 Awd Or Similar,

GBP 1500 for Peugeot 2008 Crossover,

GBP 1500 for Toyota Camry Or Similar,

GBP 1750 for Opel Vivaro 9 Seater,

GBP 1750 for Ford Transit,

GBP 2500 for Nissan Nv350 Urvan Or Similar,

GBP 2000 for Audi A4 Avant,

GBP 1750 for Nissan Altima Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1500 for Kia Optima,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Volkswagen Virtus,

GBP 1500 for Skoda Octavia,

GBP 1500 for G1 Skoda Superb Auto Diesel,

GBP 1500 for Volkswagen Passat,

GBP 1500 for Vw Passat Variant,

Theft Insurance Excess differs by car model:

GBP 1500 for Nissan March,

GBP 1500 for Flat 500,

GBP 1500 for Kia Picanto_or Similar,

GBP 1500 for Ford Fiesta,

GBP 1500 for Fiat 500,

GBP 1500 for Volkswagen Polo,

GBP 1500 for Kia Rio Hb,

GBP 1500 for Vauxhall Corsa,

GBP 1500 for Kia Picanto,

GBP 1500 for Kia Ceed,

GBP 1500 for Citroen C4 Cactus,

GBP 1500 for Fiat 500l,

GBP 1500 for Toyota Rav4 Awd Or Similar,

GBP 1500 for Peugeot 2008 Crossover,

GBP 1500 for Toyota Camry Or Similar,

GBP 1750 for Opel Vivaro 9 Seater,

GBP 1750 for Ford Transit,

GBP 2500 for Nissan Nv350 Urvan Or Similar,

GBP 2000 for Audi A4 Avant,

GBP 1750 for Nissan Altima Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1500 for Kia Optima,

GBP 1500 for Vauxhall Insignia,

GBP 1500 for Volkswagen Virtus,

GBP 1500 for Skoda Octavia,

GBP 1500 for G1 Skoda Superb Auto Diesel,

GBP 1500 for Volkswagen Passat,

GBP 1500 for Vw Passat Variant,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.8 mi from Heathrow Airport T5

10.2 mi from Heathrow Airport T1-T4

10.2 mi from Heathrow Airport

Railway Stations

8.8 mi from Heathrow Terminal 5

9.4 mi from West Drayton

10.2 mi from Heathrow Terminals 2 & 3

Hotels

20.8 mi from Stunning 2 bedroom garden flat in Leafy Kensington

21.3 mi from The Penywern Road Gem - DACA

21.4 mi from Copthorne Tara Hotel London Kensington

Other Landmarks

19.3 mi from Hyde Park

24.1 mi from Trafalgar Square

24.3 mi from Big Ben

CHECK RATES
Map view of SURPRICE RENT A CAR Store Location
coordinates: 51.4936723 -0.6888615

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 6.8 / 10 Average

  • Vehicle condition: 2.4
  • Vehicle cleanliness: 2.0
  • Spaciousness: 2.3
  • Counter staff: 2.1
  • Pick-up location: 2.0
  • Drop-off location: 2.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins

  • Peter Robinson

    London

    9 /10 Excellent

    Reviewed: Tuesday, August 9, 2022

    Very efficient, very cheap. Only issue: they really pressured me to take out extra insurance. Other reviewers make the same comment. Pretty clearly, their business model depends on making money from selling renters insurance. I had to insist really hard that i absolutely did NOT want the insurance they were trying to foist on me.
    Read More >

  • Anonymous

    London

    9.3 /10 Excellent

    Reviewed: Friday, August 25, 2023

    Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
    Read More >

  • Anonymous

    London

    10 /10 Excellent

    Reviewed: Sunday, December 3, 2023

    Excellent service by Ali at checkout
    Read More >

  • S.Kilian

    London

    6.3 /10 Average

    Reviewed: Saturday, March 2, 2024

    The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.
    Read More >

  • Maureen Ruskin

    London

    2 /10 Poor

    Reviewed: Thursday, December 14, 2023

    Read More >

  • Augustine Windsor

    London

    8 /10 Very good

    Reviewed: Tuesday, November 21, 2023

    Satisfied
    Read More >

  • Darcy Hill

    London

    2 /10 Poor

    Reviewed: Thursday, July 6, 2023

    Read More >

  • Beverly Meredith

    London

    2 /10 Poor

    Reviewed: Saturday, September 3, 2022

    Read More >

  • Rosalind Black

    London

    2 /10 Poor

    Reviewed: Monday, October 11, 2021

    Read More >

  • Fay Snow

    London

    10 /10 Excellent

    Reviewed: Thursday, June 13, 2024

    Good service, they offered insurance but didn't push when I declined.
    Read More >

  • Cliff Connie

    London

    10 /10 Excellent

    Reviewed: Sunday, June 2, 2024

    Highly satisfied
    Read More >

  • Mandel Rebecca

    London

    6 /10 Average

    Reviewed: Sunday, May 26, 2024

    Read More >

  • Angela Felton

    London

    10 /10 Excellent

    Reviewed: Thursday, February 29, 2024

    The car rental and return service were both good.
    Read More >

  • Bella Hamilton

    London

    10 /10 Excellent

    Reviewed: Saturday, July 27, 2024

    The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
    Read More >

  • M.Clemens

    London

    8 /10 Very good

    Reviewed: Saturday, October 19, 2024

    Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
    Read More >

  • Marguerite Robin

    London

    6 /10 Average

    Reviewed: Saturday, February 8, 2025

    Read More >

  • Duke Jean

    London

    6 /10 Average

    Reviewed: Sunday, August 10, 2025

    Read More >

More Car Rental Brands at Heathrow Airport T1-T4

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What's the address of the rental location?

274 Windsor Rd, Maidenhead SL6 2DT, UK (51.4936723, -0.6888615)

What is the Telephone Number?

+441932502444

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The SURPRICE RENT A CAR - London Heathrow Airport car rental location is located out of the airport

Please contact the staff to pick you up to SURPRICE RENT A CAR - London Heathrow Airport car rental when you arrived.

Free shuttle bus service. Please call upon arrival: 00441932502444. Please proceed to the designated shuttle meeting point according to your terminal: Terminal 2: Bus Stops 7 and 8 - Ground floor, outside the arrivals hall. Terminal 3: Bus Stops 17 and 18 - Exit the arrivals area, walk straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. Terminal 4: Bus Stop 23 - Exit the arrivals area and head toward the exit located near the Underground (Tube) Station. Terminal 5: Bus Stops 26 and 27 - Exit arrivals, walk past Costa Coffee and Marks and Spencer, then use the doors next to Caffe Nero and cross to the second lane.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

Please confirm the returned locaiton and instruction with the location staff when picking up the car.

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

An e-voucher is accepted at this location.

What are the Driver's Age Requirements for this Car Rental Company?

25 - 80 years old ( the info. of exact age range is under collection)

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

    UK Driving License（with DVLA check code/DVLA endorsement record）

    In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

    You are also required to present: Proof of address such as a physical utility bill or bank statement issued within the last 4 months (UK residents) . Boarding Pass (if non-UK resident and flying into UK)

  • For local renters, you need to bring:

    Full driver's license issued in United Kingdom

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    8.8 mi from Heathrow Airport T5

    10.2 mi from Heathrow Airport T1-T4

    10.2 mi from Heathrow Airport

  • Railway Stations

    8.8 mi from Heathrow Terminal 5

    9.4 mi from West Drayton

    10.2 mi from Heathrow Terminals 2 & 3

  • Hotels

    20.8 mi from Stunning 2 bedroom garden flat in Leafy Kensington

    21.3 mi from The Penywern Road Gem - DACA

    21.4 mi from Copthorne Tara Hotel London Kensington

  • Other Landmarks

    19.3 mi from Hyde Park

    24.1 mi from Trafalgar Square

    24.3 mi from Big Ben

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