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Live chat Email us Service Code: 4691164342
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Hertz, Heathrow Airport Car Rental

Hertz 4000+ ratings, 51 reviews

London, England, United Kingdom

7.6 / 10 Good

Hertz - Heathrow Airport Information, Car Rental Instructions & Policies

Address

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

Telephone

+442081563834

Pick-up Instructions

The Hertz - Heathrow Airport car rental location is located out of the airport

You can arrive of Hertz - Heathrow Airport car rental by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

Drop-off Instructions

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
05:00 -23:59
05:00 -23:59
05:00 -23:59
05:00 -23:59
05:00 -23:59
05:00 -23:59
05:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Q Ford Transit

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

Extras Prices
Extras Prices
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).
GBP 11.4/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
GBP 11.4/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
GBP 4.17/day
capped at GBP 70

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland
To drive a UK-registered vehicle in the Republic of Ireland, you need a VE103B certificate (Hertz travel permit) and a Green Card (insurance proof with registration, requires 12 working days’ notice). Not required for Northern Ireland. VE103B fees: 1–7d £171.99; 14d £209.90; 15–21d £226.51; 22–28d £301.73. Purchase only at pick-up. Ignoring rules voids all insurance; renter is fully liable.

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Transit 350 Lwb-diesel,Bmw X5 Xdrive Hybride,

GBP 1000 for Renault Logan,Opel Astra,Renault Captur,Dacia Duster,Suzuki Ignis Or Similar,Opel Corsa,Ford Kuga,Mini Countryman,Kia Picanto,

GBP 1200 for Renault Traffic 59m3,Ford Transit Swb-diesel,Seat Leon Sportstourer,Ford Puma Or Similar,Vw Caddy,Fiat Doblo Cargo-diesel,Ford Transit,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Opel Grandland,Ford Focus,Honda Hrv,Ford Kuga,Peugeot 3008,Volkswagen Caddy,Hyundai I30 Combi.,Bmw 4 Series Gran Coupe,Traffic 88 M3,Mercedes Vito,Q Ford Transit,Renault Traffic,Skoda Oktavia,Kuga Winter Tyres,Vauxhall Vivaro,Iveco Daily 12m3,

GBP 1400 for Vauxhall Corsa,Mercedes-benz Classe V,Vw Caravelle,

GBP 1500 for Mercedes A Class,Citroen C5,Toyota Rav4,M2 Renault Trafic,Volkswagen Multivan,Alfa Romeo Tonale,Toyota Corolla,Volvo Xc40,Cadillac Ct5,Mercedes E Class,Bmw X5 4x4--4wd,Bmw 530 Touring,Volvo V90 4x4--4wd,Mercedes C-class,Jaguar Xe-4wd,Volvo Xc60 Aut,Ford Expedition Max, Jeep Wagoneer L-4wd,Audi A5 4x4 Convertible Gps,Subaru Outback Wagon,Mahindra Xuv700,Volkswagen Tiguan Aut,Volkswagen Tiguan,Ford S-max,Porsche Panamera Automatic Or Similar,Ford Transit Custom,

GBP 2500 for Mini Cooper Se,Peugeot E 2008,Model 3 Sr-electric,Polestar 2,Opel Corsa E,Mercedes Gle,Mercedes Benz Vito,Sport Utility Automatic (or Similar),Bmw Serie 4 Gran Coupé,Model Y Lr-electric,Volvo Xc60,Bmw X5,Audi E-tron,Porsche Panamera,Volvo Xc40,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Bmw 2 Series Cabrio -,Ferrari 812 Gts,

GBP 2100 for Renault Logan,

GBP 1000 for Opel Astra,

GBP 1000 for Renault Captur,

GBP 1200 for Renault Traffic 59m3,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Seat Leon Sportstourer,

GBP 2500 for Mini Cooper Se,

GBP 1500 for Mercedes A Class,

GBP 1200 for Ford Puma Or Similar,

GBP 2500 for Peugeot E 2008,

GBP 1000 for Dacia Duster,

GBP 1000 for Suzuki Ignis Or Similar,

GBP 1000 for Opel Corsa,

GBP 1500 for Vauxhall Corsa,

GBP 1200 for Vw Caddy,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Citroen C5,

GBP 1500 for Toyota Rav4,

GBP 1500 for M2 Renault Trafic,

GBP 1500 for Volkswagen Multivan,

GBP 1200 for Ford Transit,

GBP 2500 for Polestar 2,

GBP 1500 for Alfa Romeo Tonale,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Opel Grandland,

GBP 1200 for Ford Focus,

GBP 1200 for Honda Hrv,

GBP 1200 for Ford Kuga,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Peugeot 3008,

GBP 1000 for Ford Kuga,

GBP 1200 for Volkswagen Caddy,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Toyota Corolla,

GBP 1200 for Hyundai I30 Combi.,

GBP 1200 for Bmw 4 Series Gran Coupe,

GBP 1000 for Mini Countryman,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E Class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Bmw X5 Xdrive Hybride,

GBP 1500 for Bmw X5 4x4--4wd,

GBP 1200 for Mercedes Vito,

GBP 1200 for Q Ford Transit,

GBP 1200 for Renault Traffic,

GBP 1500 for Bmw 530 Touring,

GBP 1000 for Kia Picanto,

GBP 1500 for Mercedes C-class,

GBP 1500 for Volvo Xc60 Aut,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Audi A5 4x4 Convertible Gps,

GBP 2500 for Mercedes Benz Vito,

GBP 1500 for Subaru Outback Wagon,

GBP 2500 for Sport Utility Automatic (or Similar),

GBP 1200 for Skoda Oktavia,

GBP 1500 for Volkswagen Tiguan Aut,

GBP 1500 for Volkswagen Tiguan,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Vauxhall Vivaro,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Ford S-max,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for Mercedes-benz Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc40,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Bmw 2 Series Cabrio -,

GBP 5000 for Ferrari 812 Gts,

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1500 for ,

GBP 1700 for ,

GBP 3500 for ,

GBP 1000 for ,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Transit 350 Lwb-diesel,Bmw X5 Xdrive Hybride,

GBP 1000 for Renault Logan,Opel Astra,Renault Captur,Dacia Duster,Suzuki Ignis Or Similar,Opel Corsa,Ford Kuga,Mini Countryman,Kia Picanto,

GBP 1200 for Renault Traffic 59m3,Ford Transit Swb-diesel,Seat Leon Sportstourer,Ford Puma Or Similar,Vw Caddy,Fiat Doblo Cargo-diesel,Ford Transit,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Opel Grandland,Ford Focus,Honda Hrv,Ford Kuga,Peugeot 3008,Volkswagen Caddy,Hyundai I30 Combi.,Bmw 4 Series Gran Coupe,Traffic 88 M3,Mercedes Vito,Q Ford Transit,Renault Traffic,Skoda Oktavia,Kuga Winter Tyres,Vauxhall Vivaro,Iveco Daily 12m3,

GBP 1400 for Vauxhall Corsa,Mercedes-benz Classe V,Vw Caravelle,

GBP 1500 for Mercedes A Class,Citroen C5,Toyota Rav4,M2 Renault Trafic,Volkswagen Multivan,Alfa Romeo Tonale,Toyota Corolla,Volvo Xc40,Cadillac Ct5,Mercedes E Class,Bmw X5 4x4--4wd,Bmw 530 Touring,Volvo V90 4x4--4wd,Mercedes C-class,Jaguar Xe-4wd,Volvo Xc60 Aut,Ford Expedition Max, Jeep Wagoneer L-4wd,Audi A5 4x4 Convertible Gps,Subaru Outback Wagon,Mahindra Xuv700,Volkswagen Tiguan Aut,Volkswagen Tiguan,Ford S-max,Porsche Panamera Automatic Or Similar,Ford Transit Custom,

GBP 2500 for Mini Cooper Se,Peugeot E 2008,Model 3 Sr-electric,Polestar 2,Opel Corsa E,Mercedes Gle,Mercedes Benz Vito,Sport Utility Automatic (or Similar),Bmw Serie 4 Gran Coupé,Model Y Lr-electric,Volvo Xc60,Bmw X5,Audi E-tron,Porsche Panamera,Volvo Xc40,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Bmw 2 Series Cabrio -,Ferrari 812 Gts,

GBP 2100 for Renault Logan,

GBP 1000 for Opel Astra,

GBP 1000 for Renault Captur,

GBP 1200 for Renault Traffic 59m3,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Seat Leon Sportstourer,

GBP 2500 for Mini Cooper Se,

GBP 1500 for Mercedes A Class,

GBP 1200 for Ford Puma Or Similar,

GBP 2500 for Peugeot E 2008,

GBP 1000 for Dacia Duster,

GBP 1000 for Suzuki Ignis Or Similar,

GBP 1000 for Opel Corsa,

GBP 1500 for Vauxhall Corsa,

GBP 1200 for Vw Caddy,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Citroen C5,

GBP 1500 for Toyota Rav4,

GBP 1500 for M2 Renault Trafic,

GBP 1500 for Volkswagen Multivan,

GBP 1200 for Ford Transit,

GBP 2500 for Polestar 2,

GBP 1500 for Alfa Romeo Tonale,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Opel Grandland,

GBP 1200 for Ford Focus,

GBP 1200 for Honda Hrv,

GBP 1200 for Ford Kuga,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Peugeot 3008,

GBP 1000 for Ford Kuga,

GBP 1200 for Volkswagen Caddy,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Toyota Corolla,

GBP 1200 for Hyundai I30 Combi.,

GBP 1200 for Bmw 4 Series Gran Coupe,

GBP 1000 for Mini Countryman,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E Class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Bmw X5 Xdrive Hybride,

GBP 1500 for Bmw X5 4x4--4wd,

GBP 1500 for Mercedes Vito,

GBP 1500 for Q Ford Transit,

GBP 1500 for Renault Traffic,

GBP 1500 for Bmw 530 Touring,

GBP 1000 for Kia Picanto,

GBP 1500 for Mercedes C-class,

GBP 1500 for Volvo Xc60 Aut,

GBP 1500 for Ford Expedition Max, Jeep Wagoneer L-4wd,

GBP 1500 for Audi A5 4x4 Convertible Gps,

GBP 2500 for Mercedes Benz Vito,

GBP 1500 for Subaru Outback Wagon,

GBP 2500 for Sport Utility Automatic (or Similar),

GBP 1200 for Skoda Oktavia,

GBP 1500 for Volkswagen Tiguan Aut,

GBP 1500 for Volkswagen Tiguan,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Vauxhall Vivaro,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Ford S-max,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for Mercedes-benz Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Volvo Xc40,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Bmw 2 Series Cabrio -,

GBP 5000 for Ferrari 812 Gts,

USD 0 for other car models.

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1500 for ,

GBP 1700 for ,

GBP 3500 for ,

GBP 1000 for ,

Third Party Liability Insurance Excess differs by car model:

GBP 0 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Heathrow Airport T5

1.1 mi from Heathrow Airport

1.1 mi from Heathrow Airport T1-T4

Railway Stations

13 mi from Paddington Station

14.3 mi from Victoria Station

15 mi from Euston Station

Hotels

12.2 mi from Copthorne Tara Hotel London Kensington

12.4 mi from Seraphine London Kensington Garden Hotel

12.6 mi from Millennium Gloucester Hotel London

Other Landmarks

10.1 mi from Hyde Park

15 mi from Trafalgar Square

15.1 mi from Big Ben

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 51.47967 -0.47396

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 7.6 / 10 Good

  • Vehicle condition: 1.6
  • Vehicle cleanliness: 1.5
  • Spaciousness: 1.6
  • Counter staff: 1.4
  • Pick-up location: 1.5
  • Drop-off location: 1.4
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • C.Keawphu

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    ทุกอย่างดี
    Read More >

  • I.Murphy

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
    Read More >

  • D.Fisher

    London

    7.3 /10 Good

    Reviewed: Tuesday, December 9, 2025

    They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.
    Read More >

  • X.Zhu

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Fast and friendly service. The vehicle is in great condition.
    Read More >

  • M.Osmond

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
    Read More >

  • Anonymous

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Overall very good experience with them
    Read More >

  • Parth Mehta

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
    Read More >

  • H.CHUA

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Shall recommend to friends and relatives.
    Read More >

  • G.Khaira

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    24hrs pick and drop .. really save my whole day because I needed to drop it earlier
    Read More >

  • Anonymous

    London

    5.7 /10 Average

    Reviewed: Tuesday, December 9, 2025

    They tried to charge more for changing a new car. First they said free offer then put extra charge on it
    Read More >

  • Ik from Galway

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Good service
    Read More >

  • H.ABDELKEREEM

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Everything was excellent
    Read More >

  • HRGold

    London

    6.3 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
    Read More >

  • Yetta Vogt

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
    Read More >

  • Georgia Stuart

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.
    Read More >

  • Renee Adolph

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
    Read More >

  • Madeline Surrey

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
    Read More >

  • Quinn Dickey

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Great
    Read More >

  • Bertram Nahum

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.
    Read More >

  • Morgan Tony

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The waiting time was a bit long.
    Read More >

  • Blanche Poe

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The staff provided warm and attentive service, with a patient and responsible attitude towards customers.
    Read More >

  • Webster Benedict

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
    Read More >

  • Neil Margaret

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.
    Read More >

  • Ingemar Katrine

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.
    Read More >

  • Sabrina Salome

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Harlan Law

    London

    4 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Kim Bennett

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Satisfied
    Read More >

  • Astrid Owen

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very fast and organized
    Read More >

  • Henry Reed

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Judith Gracie

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.
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  • Dave Will

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Great, good service.
    Read More >

  • Andrew Robinson

    London

    4 /10 Average

    Reviewed: Tuesday, December 9, 2025

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  • Zora Josh

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
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  • Dale Clapham

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Saxon Dulles

    London

    4 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Rupert Sophy

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very friendly
    Read More >

  • Clark House

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Zona Sheridan

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

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  • Vicky Donne

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Liz Louise

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Norma Gibbon

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Amanda Veblen

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Aurora Rhodes

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Theodore MacAdam

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.
    Read More >

  • Bess Ralph

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service was average. When customers encounter problems, it takes a very long time for the relevant departments to resolve them.
    Read More >

  • Dylan Aldridge

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Phyllis Morgan

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Humphrey Birrell

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    I am very satisfied with Hertz's service.
    Read More >

  • Nora Keats

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Mary Giles

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Hiram Gresham

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Edith Henry

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Porter Wyclif(fe)

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
    Read More >

  • Andrea Conrad

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Rex Mike

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The staff in the UK were very polite, and the return process was quick as well.
    Read More >

  • Oswald Norris

    London

    2 /10 Poor

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Michelle Vincent

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very good
    Read More >

  • Camille FitzGerald

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Overall service was smooth
    Read More >

  • Florence Tennyson

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
    Read More >

  • Honey Meg

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very satisfied
    Read More >

  • Annabelle Robeson

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
    Read More >

  • Alston Cecillia

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The staff were extremely patient and responsible!
    Read More >

  • Deborah Joshua

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The overall service is very standardized, no need to worry about any issues, everything is well-managed and systematic.
    Read More >

  • Sabina Michael

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.
    Read More >

  • Mag Helin(a)

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Satisfied
    Read More >

  • Abigail Harrod

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Quick pickup and fast return.
    Read More >

  • Julie Maltz

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Catherine Connor

    London

    6 /10 Average

    Reviewed: Tuesday, December 9, 2025

    Read More >

  • Leif

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    No queue, and the airport shuttle bus is very convenient.
    Read More >

  • Kent Stephens

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Picking up and returning the car was very convenient.
    Read More >

  • Taylor Cook(e)

    London

    8 /10 Very good

    Reviewed: Tuesday, December 9, 2025

    Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.
    Read More >

  • Joan Hardy

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very good, picking up and returning the car was very convenient.
    Read More >

  • Wallis O'Casey

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    The overall service was excellent and very satisfying.
    Read More >

  • Boyce Sharp

    London

    10 /10 Excellent

    Reviewed: Tuesday, December 9, 2025

    Very good
    Read More >

More Car Rental Brands at Heathrow Airport T1-T4

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What's the address of the rental location?

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

What is the Telephone Number?

+442081563834

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Hertz - Heathrow Airport car rental location is located out of the airport

You can arrive of Hertz - Heathrow Airport car rental by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver's Age Requirements for this Car Rental Company?

21 - 75 years old

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Q Ford Transit

  • For foreign renters, you need to bring:

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    UK Driving License（with DVLA check code/DVLA endorsement record）

    In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

  • For local renters, you need to bring:

    Full driver's license issued in United Kingdom

Additional Extras

  • Infant car seat rental GBP 11.4/day

    Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

  • Child car seat rental GBP 11.4/day

    Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

  • Child booster seat rental GBP 4.17/day

    capped at GBP 70

    Recommended for children weighing 40-80 lbs /18-36 kg

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    0.8 mi from Heathrow Airport T5

    1.1 mi from Heathrow Airport

    1.1 mi from Heathrow Airport T1-T4

  • Railway Stations

    13 mi from Paddington Station

    14.3 mi from Victoria Station

    15 mi from Euston Station

  • Hotels

    12.2 mi from Copthorne Tara Hotel London Kensington

    12.4 mi from Seraphine London Kensington Garden Hotel

    12.6 mi from Millennium Gloucester Hotel London

  • Other Landmarks

    10.1 mi from Hyde Park

    15 mi from Trafalgar Square

    15.1 mi from Big Ben

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