Hertz, Heathrow Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Heathrow Airport Information, Car Rental Instructions & Policies

Address

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

Telephone

+442081563834 / +447967331042,+442031370917

Pick-up Instructions

The Hertz - Heathrow Airport car rental location is located out of the airport

You can arrive of Hertz - Heathrow Airport car rental by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

Drop-off Instructions

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59	05:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 75 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Ford Transit

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Ireland	GBP 30 per rental

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom. The VE103B certificate is not required for travelling to Northern Ireland. Charges for issuing a VE103B are as follows: Number of days into the Republic of Ireland: Standard Cover (including taxes) 1-7 days: £ 171.99 14 days: £ 209.90 15-21 days: £ 226.51 22-28 days: £ 301.73

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Transit 350 Lwb-diesel,Land Rover Range Rover Sport,

GBP 1000 for Toyota Yaris,Seat Leon,Seat Arona,Peugeot 3008 Autom.,Kia Picanto,Toyota Yaris,Opel Grandland,Jeep Compass,Fiat 500,

GBP 1200 for Ford Transit Swb,Ford Transit Swb-diesel,Description Not Available,Audi A3,Mercedes Sprinter 213,Fiat Doblo Cargo-diesel,Peugeot 5008,Mini Cooper 5 Doors Aut.,Hyundai I30,Renault Captur,Skoda Octavia,Renault Austral Or Similar,Nissan Qashqai,Kia Sportage,Master Lift 17m3,Volkswagen Touran 5+2 Seats,Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,Traffic 88 M3,Ford Tourneo Custom,Ford Transit,Renault Trafic Or Similar,Peugeot 408,Kuga Winter Tyres,Daily 35c14c 125m3,Ford Transit 350l,

GBP 1400 for Toyota Yaris,22 Seat Bus,Vw Caravelle,

GBP 1500 for Audi A3,4x4 Winter Tyres-diesel,Kia Sorento,Peugeot Traveller Aut.,Description Not Available,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Skoda Octavia,Mercedes Gla,Mercedes-benz V Class,Mercedes E Class,Volvo Xc90-4wd,Audi A4,Jaguar Xf Sportbrake-4wd,Audi A6,Jaguar Xe-4wd,Volvo Xc60 4x4 Automatic Winter,Seat Arona-4wd,Audi A5 4x4 Convertible Gps,Volvo V60,Bmw X2 Or Similar,Ford Kuga Or Similar,Peugeot 5008,Peugeot 5008,Porsche Panamera Automatic Or Similar,Ford Transit Custom,

GBP 2500 for Lexus Ux 300e,E2 Peugeot E 2008,Description Not Available-electric,Polestar 2,Peugeot E 208-electric,Mercedes Gle,Mercedes Clase V 8 Pax,Volvo Xc40,Bmw Serie 4 Gran Coupé,Mercedes Eqc,Volvo Xc60,Bmw X5 Automatique,Audi E-tron,Porsche Panamera,Bmw X5 4x4 Gps,

GBP 3000 for Alpine A110,Maserati Grecale,

GBP 5000 for Mini Cooper Automatic Or Similar,Ferrari 812 Gts,

GBP 2100 for Toyota Yaris,

GBP 1000 for Seat Leon,

GBP 1000 for Seat Arona,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Description Not Available,

GBP 2500 for Lexus Ux 300e,

GBP 1500 for Audi A3,

GBP 1200 for Audi A3,

GBP 2500 for E2 Peugeot E 2008,

GBP 1000 for Peugeot 3008 Autom.,

GBP 1000 for Kia Picanto,

GBP 1000 for Toyota Yaris,

GBP 1500 for Toyota Yaris,

GBP 1200 for Mercedes Sprinter 213,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Description Not Available-electric,

GBP 1500 for 4x4 Winter Tyres-diesel,

GBP 1500 for Kia Sorento,

GBP 1500 for Peugeot Traveller Aut.,

GBP 1500 for Description Not Available,

GBP 1200 for Peugeot 5008,

GBP 2500 for Polestar 2,

GBP 1500 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Mini Cooper 5 Doors Aut.,

GBP 1200 for Hyundai I30,

GBP 1200 for Renault Captur,

GBP 1200 for Skoda Octavia,

GBP 1200 for Renault Austral Or Similar,

GBP 1200 for Nissan Qashqai,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Kia Sportage,

GBP 1000 for Opel Grandland,

GBP 1200 for Master Lift 17m3,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Skoda Octavia,

GBP 1200 for Volkswagen Touran 5+2 Seats,

GBP 1200 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E Class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Land Rover Range Rover Sport,

GBP 1500 for Volvo Xc90-4wd,

GBP 1200 for Ford Tourneo Custom,

GBP 1200 for Ford Transit,

GBP 1200 for Renault Trafic Or Similar,

GBP 1500 for Audi A4,

GBP 1000 for Fiat 500,

GBP 1500 for Audi A6,

GBP 1500 for Volvo Xc60 4x4 Automatic Winter,

GBP 1500 for Seat Arona-4wd,

GBP 1500 for Audi A5 4x4 Convertible Gps,

GBP 2500 for Mercedes Clase V 8 Pax,

GBP 1500 for Volvo V60,

GBP 2500 for Volvo Xc40,

GBP 1200 for Peugeot 408,

GBP 1500 for Ford Kuga Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Daily 35c14c 125m3,

GBP 1200 for Ford Transit 350l,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Mercedes Eqc,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Automatique,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Bmw X5 4x4 Gps,

GBP 3000 for Maserati Grecale,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 5000 for Ferrari 812 Gts,

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1700 for ,

GBP 2800 for ,

GBP 3500 for ,

GBP 1000 for ,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Transit 350 Lwb-diesel,Land Rover Range Rover Sport,

GBP 1000 for Toyota Yaris,Seat Leon,Seat Arona,Peugeot 3008 Autom.,Kia Picanto,Toyota Yaris,Opel Grandland,Jeep Compass,Fiat 500,

GBP 1400 for Toyota Yaris,22 Seat Bus,Vw Caravelle,

GBP 3000 for Alpine A110,Maserati Grecale,

GBP 5000 for Mini Cooper Automatic Or Similar,Ferrari 812 Gts,

GBP 2100 for Toyota Yaris,

GBP 1000 for Seat Leon,

GBP 1000 for Seat Arona,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Ford Transit Swb-diesel,

GBP 1200 for Description Not Available,

GBP 2500 for Lexus Ux 300e,

GBP 1500 for Audi A3,

GBP 1200 for Audi A3,

GBP 2500 for E2 Peugeot E 2008,

GBP 1000 for Peugeot 3008 Autom.,

GBP 1000 for Kia Picanto,

GBP 1000 for Toyota Yaris,

GBP 1500 for Toyota Yaris,

GBP 1200 for Mercedes Sprinter 213,

GBP 1200 for Fiat Doblo Cargo-diesel,

GBP 2500 for Description Not Available-electric,

GBP 1500 for 4x4 Winter Tyres-diesel,

GBP 1500 for Kia Sorento,

GBP 1500 for Peugeot Traveller Aut.,

GBP 1500 for Description Not Available,

GBP 1200 for Peugeot 5008,

GBP 2500 for Polestar 2,

GBP 1500 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Mini Cooper 5 Doors Aut.,

GBP 1200 for Hyundai I30,

GBP 1200 for Renault Captur,

GBP 1200 for Skoda Octavia,

GBP 1200 for Renault Austral Or Similar,

GBP 1200 for Nissan Qashqai,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Kia Sportage,

GBP 1000 for Opel Grandland,

GBP 1200 for Master Lift 17m3,

GBP 1700 for Transit 350 Lwb-diesel,

GBP 1500 for Skoda Octavia,

GBP 1200 for Volkswagen Touran 5+2 Seats,

GBP 1200 for Vw Tcross 200 Tsi Vw Nivus 200 Tsi Renegade,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E Class,

GBP 2500 for Mercedes Gle,

GBP 2000 for Land Rover Range Rover Sport,

GBP 1500 for Volvo Xc90-4wd,

GBP 1500 for Ford Tourneo Custom,

GBP 1500 for Ford Transit,

GBP 1500 for Renault Trafic Or Similar,

GBP 1500 for Audi A4,

GBP 1000 for Fiat 500,

GBP 1500 for Audi A6,

GBP 1500 for Volvo Xc60 4x4 Automatic Winter,

GBP 1500 for Seat Arona-4wd,

GBP 1500 for Audi A5 4x4 Convertible Gps,

GBP 2500 for Mercedes Clase V 8 Pax,

GBP 1500 for Volvo V60,

GBP 2500 for Volvo Xc40,

GBP 1200 for Peugeot 408,

GBP 1500 for Ford Kuga Or Similar,

GBP 1500 for Peugeot 5008,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Daily 35c14c 125m3,

GBP 1200 for Ford Transit 350l,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Mercedes Eqc,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Automatique,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Bmw X5 4x4 Gps,

GBP 3000 for Maserati Grecale,

GBP 1200 for Ford Transit Custom,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 5000 for Ferrari 812 Gts,

USD 0 for other car models.

GBP 2000 for ,

GBP 1260 for ,

GBP 2625 for ,

GBP 1575 for ,

GBP 2100 for ,

GBP 5250 for ,

GBP 3150 for ,

GBP 1470 for ,

GBP 1700 for ,

GBP 2800 for ,

GBP 3500 for ,

GBP 1000 for ,

Third Party Liability Insurance Excess differs by car model:

GBP 0 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Heathrow Airport T5

1.1 mi from Heathrow Airport T1-T4

1.1 mi from Heathrow Airport

Railway Stations

0.8 mi from Heathrow Terminal 5

1 mi from Heathrow Terminals 2 & 3

1.8 mi from Heathrow Terminal 4

Hotels

12.2 mi from Copthorne Tara Hotel London Kensington

12.4 mi from Seraphine London Kensington Garden Hotel

12.6 mi from Millennium Gloucester Hotel London

Other Landmarks

10.1 mi from Hyde Park

15 mi from Trafalgar Square

15.1 mi from Big Ben

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.4796 -0.474197

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 1.6
Vehicle cleanliness: 1.5
Spaciousness: 1.6
Counter staff: 1.4
Pick-up location: 1.5
Drop-off location: 1.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Keawphu
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
ทุกอย่างดี
Read More >
I.Murphy
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
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D.Fisher
London
7.3 /10 Good
Reviewed: Sunday, June 21, 2026
They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.
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X.Zhu
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Fast and friendly service. The vehicle is in great condition.
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M.Osmond
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
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Anonymous
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Overall very good experience with them
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Parth Mehta
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
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H.CHUA
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Shall recommend to friends and relatives.
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G.Khaira
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
24hrs pick and drop .. really save my whole day because I needed to drop it earlier
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Anonymous
London
5.7 /10 Average
Reviewed: Sunday, June 21, 2026
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
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Ik from Galway
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Good service
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H.ABDELKEREEM
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Everything was excellent
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HRGold
London
6.3 /10 Average
Reviewed: Sunday, June 21, 2026
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
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Yetta Vogt
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
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Georgia Stuart
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
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Quinn Dickey
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Great
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Bertram Nahum
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.
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Morgan Tony
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The waiting time was a bit long.
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Blanche Poe
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The staff provided warm and attentive service, with a patient and responsible attitude towards customers.
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Webster Benedict
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
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Neil Margaret
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.
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Ingemar Katrine
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.
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Sabrina Salome
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Harlan Law
London
4 /10 Average
Reviewed: Sunday, June 21, 2026
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Kim Bennett
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Satisfied
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Astrid Owen
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very fast and organized
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Henry Reed
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Judith Gracie
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.
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Dave Will
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Great, good service.
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Andrew Robinson
London
4 /10 Average
Reviewed: Sunday, June 21, 2026
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Dale Clapham
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Saxon Dulles
London
4 /10 Average
Reviewed: Sunday, June 21, 2026
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Rupert Sophy
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very friendly
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Clark House
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Zona Sheridan
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Vicky Donne
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Liz Louise
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Norma Gibbon
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Amanda Veblen
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Aurora Rhodes
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Theodore MacAdam
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.
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Bess Ralph
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service was average. When customers encounter problems, it takes a very long time for the relevant departments to resolve them.
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Dylan Aldridge
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Humphrey Birrell
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
I am very satisfied with Hertz's service.
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Nora Keats
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Mary Giles
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Hiram Gresham
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Edith Henry
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Porter Wyclif(fe)
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
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Andrea Conrad
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Rex Mike
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The staff in the UK were very polite, and the return process was quick as well.
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Oswald Norris
London
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Michelle Vincent
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very good
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Camille FitzGerald
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Overall service was smooth
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Florence Tennyson
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
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Honey Meg
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very satisfied
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Annabelle Robeson
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
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Alston Cecillia
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The staff were extremely patient and responsible!
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Deborah Joshua
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The overall service is very standardized, no need to worry about any issues, everything is well-managed and systematic.
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Sabina Michael
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.
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Mag Helin(a)
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Satisfied
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Abigail Harrod
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Quick pickup and fast return.
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Julie Maltz
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Catherine Connor
London
6 /10 Average
Reviewed: Sunday, June 21, 2026
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Leif
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
No queue, and the airport shuttle bus is very convenient.
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Kent Stephens
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Picking up and returning the car was very convenient.
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Taylor Cook(e)
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.
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Joan Hardy
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very good, picking up and returning the car was very convenient.
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Wallis O'Casey
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The overall service was excellent and very satisfying.
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Boyce Sharp
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very good
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Anonymous
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Absolutely fantastic
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Zora Josh
London
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
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Renee Adolph
London
8 /10 Very good
Reviewed: Sunday, June 21, 2026
The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
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