Good check in getting the car but slow hand back and attempt to bill me extra which was not correct.

We arrived at HERTZ earlier than the scheduled time, and the reserved car model was not available. The staff said they could only offer an electric car or a manual transmission car unless I paid double the order price for an upgrade. I declined and decided to wait. After waiting for nearly 2 hours, another experienced staff member managed to provide me with an SUV one size smaller than what I had reserved. I had booked a small SUV, which was supposed to fit three 24-inch suitcases in the trunk, but they gave me a compact SUV that barely fit two 24-inch suitcases. After placing the luggage, there was barely room for even a large bottle of water in the trunk. Having rented cars internationally five or six times, this was the only time a rental company downgraded my car model. The service at HERTZ Heathrow Airport branch was really disappointing. The car itself was in good condition, quite new, with only a few thousand miles on it.

The actual car provided was different from the one in the order. I booked an Audi, but got a Skoda.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

Shall recommend to friends and relatives.

Honesty with great service