It was very smooth and good

Very good

They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.

The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.