Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

The waiting time was a bit long.

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.