They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

It's advisable to buy car insurance when you rent the car, as it is more expensive if you purchase it upon picking up the car in London. Also, it's not recommended to buy fuel when picking up the car (80 pounds) unless you are only driving in London, as fuel is cheaper outside of London.

Very friendly

The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.